6 Help Desk Technician – Tier 1 Jobs in Austin, TX
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Help Desk Technician – Tier 1
$48k-59k (estimate)
Contractor
6 Days Ago
Tential Solutions is Hiring a Help Desk Technician – Tier 1 Near Austin, TX
Who We AreOur Client is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. Their products are currently designed for console gaming systems, PC, and Mobile, including smartphones and tablets, and are delivered through physical retail, digital download, online platforms, and cloud streaming services.
While their offices (physical and virtual) are casual and inviting, we are deeply committed to our core tenets of creativity, innovation and efficiency, and individual and team development opportunities. Their industry and business are continually evolving and fast-paced, providing numerous opportunities to learn and hone your skills. They work hard, but also like to have fun, and believe that they provide a great place to come to work each day to pursue your passions. This role will be in Austin, TX.
What You Will DoIT Support Specialist – Assets – Level 1, is a hands-on role responsible for the day-to-day management of the Interactive enterprise technology assets. This role ensures that IT assets are properly inventoried, maintained, and disposed of according to established policies and procedures.
Working in close coordination with the Asset Management team as well as our partners (e.g., IT Support, Procurement), the IT Support Specialist – Assets – Level 1 will build and inventory all hardware assets, and support all aspects of the ITAM lifecycle, including inventory management, analysis, and reporting.
The combination of attention to detail, analytical skills, and ability to partner with technical partners allows this individual to ensure the efficient and effective use of IT assets.
Duties And Responsibilities
While their offices (physical and virtual) are casual and inviting, we are deeply committed to our core tenets of creativity, innovation and efficiency, and individual and team development opportunities. Their industry and business are continually evolving and fast-paced, providing numerous opportunities to learn and hone your skills. They work hard, but also like to have fun, and believe that they provide a great place to come to work each day to pursue your passions. This role will be in Austin, TX.
What You Will DoIT Support Specialist – Assets – Level 1, is a hands-on role responsible for the day-to-day management of the Interactive enterprise technology assets. This role ensures that IT assets are properly inventoried, maintained, and disposed of according to established policies and procedures.
Working in close coordination with the Asset Management team as well as our partners (e.g., IT Support, Procurement), the IT Support Specialist – Assets – Level 1 will build and inventory all hardware assets, and support all aspects of the ITAM lifecycle, including inventory management, analysis, and reporting.
The combination of attention to detail, analytical skills, and ability to partner with technical partners allows this individual to ensure the efficient and effective use of IT assets.
Duties And Responsibilities
- Report to the IT Asset Manager
- Track, receive, recover, deploy, and retire technology assets in a controlled manner
- Maintain detailed and accurate records
- Monitor inventory tracking and ticketing systems
- Involved in the purchase of new equipment
- Reviewing purchase orders and shipping documents to ensure accuracy
- Image computers
- Communicate with users, management, and other team members to determine the nature of projects needs and issues to allow for effective asset deployment
- Performs on-site inventory audits at various times throughout the year
- Follow written and verbal instructions
- Lift, carry and move computer equipment as required
- Performs other related work as required
- A college degree is preferred, or relevant experience.
- Appropriate technical certification(s) are preferred, but not required (e.g., ITIL v4, ITAM)
- 1-3 years of relevant experience in an enterprise environment
- Demonstrated knowledge of an enterprise ITAM framework.
- Experience with ServiceNow or similar platform.
- Considerable knowledge of computer hardware.
- Strong working knowledge of fulfillment/distribution systems and processes, productivity standards, and technology.
- Strong working knowledge of core technologies (including but not limited to): AD, MDM technologies, Windows and MacOS/iOS.
- Strong proficiency with MS Office Suite – Excel, Word, Outlook and query tools.
- Willingness to work flexible hours, non-business hours, or other scenarios required by the flow of operations.
- Ability to work independently with limited supervision with strong initiative and finishing skills.
- Ability to prioritize tasks to achieve deadlines in a changing environment.
- Ability to perform initial installations or upgrades of computer hardware.
- Experience with Jira, Confluence, Slack, O365, Google Workplace, SCCM, Jamf, AirWatch are pluses
- Some type of credentialing (MCSE, CCNA, CompTIA Network ) is a plus
- Demonstrated experience working in a time-sensitive, high-visibility environment.
- Experience working on projects and meeting deadlines.
- Strong service orientation, and an understanding of the importance of developing effective working relationships with team members.
- Highly motivated, analytical, organized, and efficient
- Excellent problem solving skills.
- Ability to work well under pressure.
Job Summary
JOB TYPE
Contractor
SALARY
$48k-59k (estimate)
POST DATE
06/22/2024
EXPIRATION DATE
07/19/2024
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