Title: Tasting Room Bar Support

FLSA Status: Part-time, Non-exempt

Reports to: Sr. Retail & Hospitality Manager

Location: Rutherford Hill Winery - Napa

The Tasting Room Bar Support position is responsible for providing exceptional customer service to the winery’s guests, as well as support all management initiatives by the Terlato Family and the Sr. Retail & Hospitality Manager and Hospitality Manager.

Performance Measures: 

• Positive attitude and enthusiasm towards job, customers, and co-workers.
• Ability to anticipate guest’s needs and provide exceptional service.
• Ability to demonstrate productivity and initiative.
• Dependability (timeliness) and attention to detail (ability to perform duties as delegated by manager).

Essential Duties and Responsibilities: 

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Continually wash and polish glassware.
• Delivers purchased wines to client’s vehicle in parking lot.
• Retrieve wines from various locations.
• Clear wine glasses from bar and tables after guest leave.
• Clear all silverware, dishes, glassware, etc. to appreciate areas for washing.
• Replenish glassware in racks under countertop.
• Promptly clean table tops.
• Check floor and clean as required. Reset and arrange tabletops.
• Inspect restrooms every 30 minutes and clean/restock as needed.
• Respond appropriately to guests; communicate guest requests to tasting room staff/manager immediately.
• Restock merchandise and collateral materials as needed.
• Performs others duties as assigned by manager.

Professional Qualifications: 

• Previous experience in a restaurant setting preferred.
• Strong organizational skills; ability to manage priorities and workflow.
• Excellent customer service skills.
• Good judgment with the ability to make timely and sound decisions.
• Creative, flexible, and innovative team player.
• Professional appearance and demeanor.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Possess a flexible schedule and able to work evenings and weekends.
• Self-starter, clear communicator, positive team player, multi-tasker
• Ability to lift up to 50lbs