You will serve as a member of the Tesla Energy Products team within the Service Engineering org to effectively utilize fleet data and engineering fundamentals to monitor and enhance product performance. You will identify and root cause key design, process, or firmware failures in Tesla's fleet of renewable energy hardware and work with cross functional stakeholders to solve these issues. Using multiple channels to collect feedback, you will help define product/feature roadmap. The role offers opportunity to work on both existing and new product lines within the residential energy space.
Responsibilities

• Develop and run data queries on fleet logs to help root cause analysis efforts
• Work with the engineering and manufacturing teams to drive design and manufacturing changes to improve product quality in both existing and future products
• Define data signatures that uniquely identify the failure and lead integration of this knowledge into algorithms to automatically identify similar other failures in the field
• Provide support on escalated customer cases to minimize system downtime, through day-to-day coverage of internationally distributed service cases

Requirements

• Degree in Electrical, Electronics, Computer Science, Data Engineering or equivalent experience
• Experience working with power electronics design/ failure analysis - DCDC converters, DCACs, analog and digital circuits, power converters, digital control systems, embedded systems etc.
• Experience working with customer facing teams - providing guidance, generating documentation, and training to enable teams to be effective
• Experience with interpreting and understanding single line diagrams, schematics, and layouts of complex electrical designs to troubleshoot product failures
• Experience with data analysis using Python and SQL and data visualization tools like Tableau/ Power BI etc.
• Experience in developing data pipelines using industry standard tools like Airflow
• Experience with firmware release management
• Strong understanding of electrical systems, including inverters, batteries, and solar PV arrays
• Proficiency in data analysis tools and techniques, with experience working with monitoring software and data acquisition systems
• Work travel is expected to be

Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program
Expected Compensation
$84,000 - $300,000/annual salary cash and stock awards benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.