Tesla Motors is Hiring a Service Advisor Near Scottsdale, AZ
Tesla Motors is seeking a Service Advisor dedicated to advancing one of the most innovative vehicle brands globally. This role demands a substantial degree of engagement with both customers and employees. The ideal candidate will not only demonstrate technical expertise but also excel in delivering exceptional customer service. Members of our service team must be passionate about supporting cutting-edge EV technology and accelerating the world's transition to sustainable energy. Responsibilities
Respond promptly to customer inquiries via phone, email, and drive-in with a high level of attention and professionalism
Ensure timely return of missed phone calls and emails, within 5 minutes
Assess technical issues, providing solutions over the phone when possible or escalating to the Shop Foreman/Service Manager for immediate attention
Accurately document customer concerns and data into the Dealer Management System and demonstrate extreme attention to detail
Conduct seamless transactions, guide customers through corrections, and summarize processes
Keep customers informed with estimated completion times, regular updates, and thorough follow-up on each vehicle's status
Coordinate vehicle details before delivery and coordinate delivery or pick-up times with customers, following up to confirm satisfaction with the provided services
Requirements
Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques
Hands-on experience with a diverse range of hand and power tools, shop equipment, and automotive/electrical testing devices
Ability to follow verbal and written instructions with meticulous attention to detail, and proficiency in Dealer Management System(s), Outlook, and MS Office
Proactive willingness to learn emerging automotive technologies
Establish and maintain cooperative relationships with all individuals contacted in course of work, including the public
Maintain accurate daily records and effectively manage multiple priorities to meet deadlines
Must have a valid driver's license in country of employment
Compensation and Benefits Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
LGBTQ care concierge services
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance