9 Energy Customer Support Specialist, Chat Jobs in Henderson, NV
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Energy Customer Support Specialist, Chat
$39k-48k (estimate)
Full Time | Retail
2 Days Ago
Tesla is Hiring an Energy Customer Support Specialist, Chat Near Henderson, NV
What To ExpectTesla Energy Support Specialists handle a variety of customer issues while delivering world class customer service. Our team is the front line and face of the Tesla brand. We maintain a level of professionalism that exceeds our customers’ expectations.
What You'll DoMaintain Tesla’s high standards for integrity, customer service and professionalism in all interactions and communications Act as a subject matter expertise and cultivate trust with the customer as their singular point of contact Increase levels of customer satisfaction by providing feedback for improvement to peers and leadership Partner with various Tesla departments to resolve customer concerns Stay up to date on the most current information and tools Adapt, remain flexible, and execute on feedback provided What You'll Bring1 year of technical call center experience with a proven record of excellent customer service 1 year of chat experience preferred Strong ability to empathize, listen actively, effectively communicate in verbal and written form with an attention to detail Analytical skills to quickly identify concerns and implement solutions Proven ability to effectively work in Windows and Microsoft office products, while comfortable learning new software platforms Ability to work independently, and be both creative and resourceful when presented with challenging situations BenefitsCompensation and BenefitsAlong with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) LGBTQ care concierge services 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D, short-term and long-term disability insurance Employee Assistance Program Sick and Vacation time (Flex time for salary positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program, Tesla
What You'll Do
Job Summary
JOB TYPE
Full Time
INDUSTRY
Retail
SALARY
$39k-48k (estimate)
POST DATE
07/03/2024
EXPIRATION DATE
07/31/2024
WEBSITE
tesla.com
HEADQUARTERS
BRENTWOOD, TN
SIZE
>50,000
FOUNDED
2003
TYPE
Private
CEO
SOURABH BIYANI
REVENUE
$10B - $50B
INDUSTRY
Retail
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