Tesla is Hiring a Project Manager, Tesla Bot Near Palo Alto, CA
What To ExpectWe are seeking an experienced Project Manager to lead the creation of symptoms on our service application, with a focus on aligning them with upstream factory quality applications and developing repair codes in collaboration with technical writers. This role will play a critical part in ensuring the accuracy and efficiency of our service operations by bridging the gap between manufacturing inspection symptoms and service diagnostics. The ideal candidate will possess strong project management skills, technical proficiency, and experience working in cross-functional environments. What You'll Do
Lead the development and implementation of symptoms on the service application, collaborating with upstream factory quality applications to align with manufacturing inspection symptoms.
Work closely with engineering teams responsible for developing robot prototypes to gather insights into common failure modes and diagnostic procedures encountered during manufacturing and assembly
Partner with technical writers to develop repair codes based on identified symptoms, ensuring alignment with service objectives and customer needs
Collaborate with service operations teams to understand their workflow and processes for diagnosing and repairing robotic systems, identifying opportunities to streamline and enhance efficiency
Define and document symptoms and diagnostic criteria for common issues and failures encountered in robotic systems, ensuring clarity, accuracy, and alignment with manufacturing inspection findings.
Develop and deliver training programs and materials to service technicians, providing guidance on proper identification and selection of symptoms on repair tickets and effective diagnostic techniques
Coordinate with cross-functional teams to ensure seamless integration of symptom creation processes into existing service workflows and systems
Establish and maintain metrics and key performance indicators (KPIs) to track the effectiveness and impact of symptom creation efforts on service efficiency and customer satisfaction
Continuously evaluate and improve symptom creation processes, tools, and documentation based on feedback from stakeholders and industry best practicesWhat You'll Bring
Bachelor's Degree in Engineering, Computer Science, experience, relevant certifications, or equivalent experience
Proven experience (5 years) in project management, preferably in a technical or engineering environment, with a focus on service operations or customer support
Strong technical background with experience in diagnosing and troubleshooting complex systems, preferably robotic or electromechanical systems
Experience working with upstream factory quality applications and manufacturing inspection symptoms is highly desirable
Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders at all levels of the organization
Demonstrated ability to lead and influence teams without direct authority, fostering collaboration, accountability, and a culture of continuous improvement
Experience developing repair codes or technical documentation in collaboration with technical writers is a plus
Familiarity with service management tools and software applications, such as ticketing systems, CRM platforms, and diagnostic software
Knowledge of robotics, automation, or related technologies is a plusBenefitsCompensation and BenefitsAlong with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
LGBTQ care concierge services
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks programExpected Compensation $68,000 - $252,000/annual salary cash and stock awards benefits Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. , Tesla