Why Work for Frontier Airlines?

At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way. 

What We Stand For

Low Fares Done Right is our mission and we strive to bring it to life every day. Our ‘Done Right’ promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - we’re not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.

Work Perks

At Frontier, we like to think we’re creating something very special for our team members. Work is why we’re here, but the perks are nice too:

• Flight benefits for you and your family to fly on Frontier Airlines.
• Buddy passes for your friends so they can experience what makes us so great.
• Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
• Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
• Enjoy a ‘Dress for your Day’ business casual environment.
• Flexible work schedules that support work/life balance.
• Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1^st of the month following your hire date.
• We play our part to make a difference. The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship. 

Who We Are 

Frontier Airlines is committed to offering ‘Low Fares Done Right’ to more than 100 destinations and growing in the United States, Canada, Dominican Republic and Mexico on more than 350 daily flights. Headquartered in Denver, Frontier’s hard-working aviation professionals pride themselves in delivering the company’s signature Low Fares Done Right service to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administration’s 2018 Diamond Award for maintenance excellence and was recently named the industry’s most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies

What Will You Be Doing?

The primary responsibility of the Senior Manager, Hub and Station Operations is support of the IT infrastructure across all hubs and remote airport locations. Work includes prioritizing and scheduling project, task, and tickets to ensure properly functioning IT systems are available for serving end customers at ticket counters, gates, and operations support areas. The Senior Manager role will work extensively with both their leader, airport management, various business departments, and vendors as necessary to achieve the business objectives.

The Senior Manager will plan, coordinate, and direct several regional station operations managers and technical staff members. The staff members are experienced desktop support or Help Desk technicians that travel to cities where Frontier Airlines has a presence.

The senior manager is ultimately responsible for the quality and output of the team reporting to them. They are expected to proactively identify and resolve issues that may involve technology, process, and performance. The Senior Manager will identify options and escalate issues beyond their span of control. Additional responsibility includes management of small to medium size projects, identification of operational trends and supporting metrics, documenting the environment, staffing, problem ownership, and providing IT input to the business.

Essential Functions

• Manage all aspects of the staff reporting to the position to effectively recruit, train, evaluate, motivate, delegate, monitor and report on their activities.
• Develop and implement standards, procedures, policies, and business processes with best practices.
• Act as a liaison between IT, Facilities, Stations, and other internal/external business partners to establish business process’ and procedures to maintain the airline IT environment.
• Monitor, record, analyze and report on activities, trends, results, and recommendations relating to internal/external business partner request.
• Oversee and conduct site surveys for new locations to fully determine the business requirements and placement of IT-related equipment and peripherals.
• Work with business partners to manage and conduct station equipment moves, adds, changes, and other station related IT activities.
• Ensure all security controls for airport IT systems & networks are monitored and in compliance with regulatory controls including SOX, PCI, and TSA.
• Report on status of activities to sr. leadership, or business partners as requested.
• Track and report on organization capital and operational expenses within the scope of their operations.
• Use effective judgment and professional initiative to develop effective and constructive solutions to customer and end-user support issues, queries, challenges, and escalations.
• Prepare and submit team documentation in an accurate manner, for example work schedules, vacation schedules, payroll, reviews, and safety documentation.
• Other duties as assigned.

Qualifications

• Bachelor’s degree or equivalent work experience
• 6 years managerial/supervisory/other leadership experience
• 10 years of experience in IT, with broad range of exposure to the full OSI stack.
• Airline Experience required

Knowledge, Skills and Abilities

• Excellent time management, communication, decision making, presentation and organization skills.
• Attention to detail and high standards of quality.
• Excellent customer service, employee management and technical skills.
• Advanced knowledge of Widows Desktop Operating Systems
• Strong understanding of Network concepts and technologies.
• Strong understanding of Microsoft Server operating systems.
• Proficient understanding of various infrastructure technologies such as WAN/LAN, TCP/IP, DHCP, Active Directory, DNS, and VPN.
• Familiarity with Microsoft Azure is a plus.
• Excellent trouble shooting capability.
• Proficient in MS Office Tools specifically MS Excel, & Visio
• Practical understanding of ITIL V2/V3, and Agile principles and practices
• Ability to work with a minimum of direction and set a strong, self-directed work ethic.
• Proven track record of managing a technical team.
• Ability to facilitate a climate of cohesiveness, cooperation, and teamwork.
• Adaptable to new, different, or changing situations in a fast paced, team environment.
• Schedules activities and set priorities so deadlines are met, goals accomplished.
• Exhibits characteristics of an IT professional in terms of administration, accountability, ownership, and cost management.
• Possess excellent troubleshooting methodology; quickly assess problems and provide direction to resolve.
• Prioritizes tasks and effectively delegate incoming workflow.
• Quickly learns new technologies and processes unique to the airline industry.
• Self identifies as a lifetime learner is a plus.

Equipment Operated

• Standard office equipment, including PC, copier, fax machine, printer

Work Environment

• General office buildings, airports or wherever Frontier Airlines has a business purpose
• Primary work area is at the hub airport (Denver airport)
• Flexible work schedule
• Be available to work outside regular business hours.
• Must be mobile based on circumstances
• Up to 75% Travel
• Ability to lift 50lbs unaided.

Physical Effort

Position requires extremely strenuous physical work involving objects in excess of 100 pounds occasionally and/or in excess of 50 pounds frequently.

Supervision Received

Considerable Latitude: The incumbent establishes methods and procedures for attaining specific goals and objectives, and receives guidance in terms of broad goals. Only the final results of work are typically reviewed.

Positions Supervised

• IT Station Support Technicians, Specialist and Analysts
• Manager, Station Technology Operations
• Manager, Station Technology Operations

Salary Range

 $110,114.00 - $146,157.00

Please note: this posting has a closing date of 7/19/2024, midnight MT.

Workplace Policies

At Frontier Airlines, we wholeheartedly support and have a strong commitment to Equal Employment Opportunity (EEO) and Affirmative Action. Frontier is committed to providing equal employment opportunities for all persons regardless of race, color, religion, gender, gender variance, sexual orientation, age, genetic information, martial status, national origin, citizenship status, disability, military, veteran status, and any other basis protected by federal, state, or local laws.

Diversity is an essential part of our success. Our company flourishes because of the unique backgrounds, skills and ideas that our team members contribute every day. We salute and actively recruit veterans. Military experience is valuable and transferable to many of the positions essential to the operations of our airline.

Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.

COVID Vaccination Policy for New Hires

Where permitted by applicable law, all candidates must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based jobs, if not already employed by Frontier Airlines. Proof of vaccination will be required at hire.

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.