Why Work for Frontier Airlines?

At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way. 

What We Stand For 

Low Fares Done Right is our mission and we strive to bring it to life every day. Our ‘Done Right’ promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - we’re not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.

Work Perks

At Frontier, we like to think we’re creating something very special for our team members. Work is why we’re here, but the perks are nice too:

• Flight benefits for you and your family to fly on Frontier Airlines.
• Buddy passes for your friends so they can experience what makes us so great.
• Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
• Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
• Enjoy a ‘Dress for your Day’ business casual environment.
• Flexible work schedules that support work/life balance.
• Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1^st of the month following your hire date.
• We play our part to make a difference. The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.

What Will You Be Doing?

Housed in the System Operations Control Center, the Senior System Airport Operations Manager (Sr. SAOM) is responsible for leadership of the team of System Airport Operations Managers (SAOMs).The Sr. SOAM is responsible for planning, coordination, and recovery of day of departure airport operations throughout Frontier’s network, supporting the consistent delivery of safe and on-time performance. The SAOM serves as the primary point of contact for all Airport Customer Service (ACS) operations related escalations. Liaising with local station airport operations teams located across the network, and with internal/external stakeholders within the SOC, this position plays a key role in coordinating airport-level business continuity, and is responsible to lead as the voice of the ACS organization within the SOC. The Senior System Operations Manager will be responsible for leading the 24/7 ACS system operation with a focus on achieving operations excellence through coordination.

Essential Functions

• Lead and oversee a team of System Airport Operations Managers (SAOMs)
• Provide guidance, coaching (including discipline) and training to team members to enhance their skills and performance
• Conduct annual performance reviews and provide feedback to team members
• Lead the recruiting process, hiring and training of team members as required
• Coordinate scheduling of the SAOM team members to ensure 24/7 coverage in the SOC
• Set specific objectives and key performance measures
• Provide leadership to achieve business objective, ensure operational performance, business continuity and achieving service standards
• Ensure a high-performance environment for the SAOM team
• Leads and supports technology initiatives for the ACS and SOC teams
• Plays a critical role in coordinating ACS response in Emergency situations
• Provides feedback and recommendations to ACS leadership regarding operational issues and challenges
• Partners with leaders and colleagues across the organization promoting collaboration and positive outcome
• Responsible for coordinating and communicating with the Senior Director, Airport Operations and Planning and the Vice President, Airport Customer Service, the daily activities and movement across the Frontier network- ensuring there are no issues, conflicts or situations which would prove detrimental to the overall operation

Other Functions

• Field all incoming phone calls.
• Respond to emails/chat messages.
• Perform vacation and absence relief for SAOMs to ensure continuity of coverage
• Manage special projects and/or committees as assigned.
• Identify possibilities for operational improvements and communicate them to management.

Qualifications

• Bachelor’s degree required, Masters preferred; combination of equivalent, relevant experience and education considered in lieu.
• Minimum 5 years of airline experience in an airport customer service, ground service and/or an operational role.
• Experience leading a team of management level employees in a 24/7 environment. Airport and/or SOC experience required.
• Ability to communicate, both written and verbal, in English (Spanish preferred).
• Ability to multi-task in a fast-paced environment, ability to communicate effectively and follow through of multiple on-going tasks.
• Strong knowledge of customer service, ramp service, deicing, airport, and airline operations. Experience leading 3 party Business Partners is preferred. SOC experience preferred.

Knowledge, Skills and Abilities

• Computer applications and software including Microsoft Office Suite, SABRE FliteTrac, SABRE Crew Trac, Navitaire reservations system, NetTracer, Aerobahn, Prodigiq.
• Excellent communication skills, including ability to successfully interact with airport authorities, government agencies and executive leadership.
• Strong interpersonal skills and ability to work well with other departments, agencies, and individuals.
• Highly motivated, able to handle multiple, high-profile tasks calmly.
• Proven ability to make optimal, balanced decisions during stressful and irregular situations.
• Ability to effectively adapt to changes, embrace new ideas and motivate teams.
• Outstanding organizational, time management, creative thinking and problem-solving skills.
• Ability to read and understand weather reports, flight releases and flight plans.
• Possess basic mathematical skills.
• Significant experience with airline/airport operations.
• Ability to prioritize multiple tasks in a stressful environment.
• Ability to communicate in an effective, calm, and professional manner always.

Equipment Operated

Standard office equipment, including PC, copier, fax machine printer and telephone.

Work Environment

Typical office environment, adequately heated and cooled

Shift work- may be required to work varied shifts (day, evening, overnight), holidays and weekends.

Physical Effort

Generally, not required.

Supervision Received

General Direction:The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.

Positions Supervised

System Airport Operation Managers (5)

Salary Range: $62,000 - $86,366 annually 

Please Note this position will expire on or before 8/30/24 at 4pm Mountain Time.

Workplace Policies

At Frontier Airlines, we wholeheartedly support and have a strong commitment to Equal Employment Opportunity (EEO) and Affirmative Action. Frontier is committed to providing equal employment opportunities for all persons regardless of race, color, religion, gender, gender variance, sexual orientation, age, genetic information, martial status, national origin, citizenship status, disability, military, veteran status, and any other basis protected by federal, state, or local laws.

Diversity is an essential part of our success. Our company flourishes because of the unique backgrounds, skills and ideas that our team members contribute every day. We salute and actively recruit veterans. Military experience is valuable and transferable to many of the positions essential to the operations of our airline.

Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may.