1 End User Support Specialist Job in College Station, TX
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Texas A M University is Hiring an End User Support Specialist Near College Station, TX
AgencyTexas A&M University
DepartmentTechnology Services - Strategic Alliances & Partners
Proposed Minimum SalaryCommensurate
Job LocationCollege Station, Texas
Job TypeStaff
Job DescriptionOur Commitment Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.
Who We AreTechnology Services provides reliable and accessible IT services to elevate and enhance Texas A&M University. We provide IT leadership to the campus community while enabling the research, education and service mission of Texas A&M. With trusted services and innovative solutions, we are changing the technology landscape on campus. To learn more about IT at Texas A&M University visit us at: https://it.tamu.edu/
What We WantThe End User Support Specialist II, performs front line desk-side support functions for UES administrative and executive staff. Additionally, provides advanced troubleshooting, serves as an escalation point for complex problems, and serves as an advisor to management for systemic technical issues and continual service improvement. If the description sounds interesting to you, we invite you to apply to be considered for this opportunity.
What You Need To KnowSalary: Commensurate on selected candidate's experience
Other Requirements or Other Factors: May be required to work evenings, weekends, and/or on-call support
Required Education and Experience:
- Bachelor’s degree in applicable field or equivalent combination of education and experience
- Three years of related experience in user IT consulting
- Ability to multi-task and work cooperatively with others
- Working knowledge of troubleshooting both Windows 10 and MacOS platform
- Effective customer-centric client relation abilities
- Ability to be productive working independently or in a team environment
- Working knowledge of the Information Technology Infrastructure Library (ITIL) framework
- Must have strong interpersonal skills
- Must have strong problem-solving skills
- Valid Class “C” Texas Drivers License or the ability to obtain within 30 days of employment.
- Degree in Computer or Information Systems Management, Computer Systems Analyst, or Information Technology
- Four or more years of recent experience providing deskside support of both Windows and MacOS devices for a higher education institution
- Advanced software troubleshooting and hardware repair experience across both PC and Mac platforms
- Advanced HP and Xerox Printer hardware and software experience
- Advanced Windows 10 and MacOS 10.14 troubleshooting skills
- Intermediate knowledge of IT Endpoint Security practices
Job ResponsibilitiesTechnical SupportTroubleshoot all endpoint computing related issues for Windows, Mac and Mobile devices. Provide frontline hardware and software repairs, troubleshooting, and issue resolution for administrative and executive staff. Support and assist Tier II| specialists and IT supervisors, as needed. Monitor and address assigned work on a daily basis. Follow detailed standard operating procedures, administrative procedures, and departmental guidelines in support of the organization's mission and vision. Develop support documentation for internal use by others in end user support areas. Provide on-call support on nights and weekends as needed. Drive a university vehicle to various UES locations on campus.
Endpoint ManagementMonitor endpoint computing related issues through organizational system. Track and maintain inventory of UES endpoint devices. Manage Windows Updates for all endpoint computing devices. Develop and execute hardware and software testing standards. Evaluate and test a variety of hardware and software configurations to verify compatibility with endpoint computing resources.
Incident ResolutionClosely manage assigned incidents and help requests through established response and resolution time using the organization's incident management platform. Provide timely updates and effective communication methods to keep organizational stakeholders informed through resolution.
EngagementProvide periodic one-on-one and large group training to staff on a variety of IT related tools or topics. Promote IT initiatives and establish partnerships within the organization.
TrainingParticipate in training and professional development sessions. Participate in 4 applicable IT training and professional development activities yearly, as needed and approved by IT leadership.
Departmental Objectives & SafetyContribute to a safe work environment by reporting accidents and unsafe working conditions, uses proper personal protective equipment, follows safety procedures outlined in Material Safety Data Sheets, and participates in safety training. Committed to continuously improving the quality and value of service provided to our customers. Will strive to not only meet, but exceed, customer expectations in every interaction by providing personalized and professional solutions. Ensures that all communications to customers – both internal and external to the organization – are responsive, respectful, professional and solutions-oriented.
Why Texas A&M University? We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.
- Health, dental, vision, life and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
- 12-15 days of annual paid holidays
- Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
- Automatically enrollment in the Teacher Retirement System of Texas
- Health and Wellness: Free exercise programs and release time
- Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
- Employee Tuition Assistance and Educational Release time for completing a degree while a Texas A&M employee
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.
Equal Opportunity/Affirmative Action/Veterans/Disability Employer.
Job Summary
Full Time
Colleges & Universities
$47k-60k (estimate)
12/06/2023
06/23/2024
tamu.edu
COLLEGE STATION, TX
7,500 - 15,000
2009
BETHANY ERWIN
$50M - $200M
Colleges & Universities
Related Companies
About Texas A M University
The Texas A&M Energy Institute pursues and supports new approaches for multi-disciplinary energy research, education, and external partnerships. These approaches cross departmental and college boundaries and address all facets of the energy landscape that naturally connect engineering, sciences, technologies, economics, law, and policy decisions.
The job skills required for End User Support Specialist include Troubleshooting, Commitment, Written Communication, Analysis, Leadership, Innovation, etc. Having related job skills and expertise will give you an advantage when applying to be an End User Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by End User Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for End User Support Specialist positions, which can be used as a reference in future career path planning. As an End User Support Specialist, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary End User Support Specialist. You can explore the career advancement for an End User Support Specialist below and select your interested title to get hiring information.
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