1 Entry-Level IT Support Specialist I Job in College Station, TX
Texas A M University is Hiring an Entry-Level IT Support Specialist I Near College Station, TX
AgencyTexas A&M University
DepartmentTechnology Services - Academic Operations
Proposed Minimum SalaryCommensurate
Job LocationCollege Station, Texas
Job TypeStaff
Job DescriptionOur Commitment Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.
Who we areTechnology Services provides reliable and accessible IT services to elevate and enhance Texas A&M University. We provide IT leadership to the campus community while enabling the research, education and service mission of Texas A&M. With trusted services and innovative solutions, we are changing the technology landscape on campus. To learn more about IT at Texas A&M University visit us at: https://it.tamu.edu/
What we wantWe are seeking an Entry-Level End User Support Specialist to join our team in supporting the College of Medicine, College of Nursing, and the Clinical Learning Resource Center. This position is an onsite role in Bryan, Texas at our Health Science Center.
As an End User Support Specialist, under general supervision, you will perform routine end user support functions. You will also provide technical support by answering questions and providing consultation to our campus faculty, researchers, administrative staff, and students. As you grow within your role, you will have the opportunity to provide our customers with advanced troubleshooting, serving as an escalation point for complex problems, and serving as an advisor to management for systemic technical issues and continual service improvement.
What you need to knowSalary: Commensurate based on selected candidate's education and experience
Schedule: This role may also require you to provide on-call at night and weekends support as needed.
Required Qualifications:
- Bachelor’s degree or equivalent combination of education and experience AND four months (1 semester) of student worker and/or customer service experience.
- Working knowledge of troubleshooting software, excellent customer service skills, and ability to be productive working independently or in a collaborative team environment.
- Strong interpersonal skills.
- Strong problem-solving skills.
- Bachelor's degree in computer or information systems management.
- Intermediate software troubleshooting and hardware repair experience across both PC and Mac platforms.
- Intermediate Windows 10 and MacOS 10.14 troubleshooting skills.
- Advanced HP and Xerox Printer hardware and software experience.
- Working knowledge of IT Endpoint Security practices.
- Workstation Support: Installs, configures, maintains, and upgrades, workstation hardware and software for Windows, Mac and Mobile devices. Provides training and supervision to departmental student workers on these procedures. Investigates, troubleshoots, and resolves workstation and network issues. Recommends upgrades for workstations as necessary. Recommends specifications for workstation and/or peripheral or hardware purchases. Monitors and maintains system security.
- Incident Management & Documentation: Provides centralized support for computer needs, both on campus and regional locations supported by the department. Researches, recommends, and resolves a wide range of technical and procedural problems for customers. Provides estimates and progress reports. Works with departmental staff to understand and outline goals and objectives for departmental technology needs. Makes recommendations to create efficiency and enhance operations of the department. Ensures work is accurate and in compliance with department or project quality standards.
- Departmental Support: Assists management in planning, directing, and coordinating operational and/or procedural matters to meet goals and objectives of the department. Engage campus members in a professional and friendly manner. Promote IT initiatives and establish partnerships within the campus IT community
- Training: Attends training and professional development sessions as needed. Provide periodic one-on-one or large group training to faculty, staff and students on a variety of IT related tools or topics; as appropriate.
- Health, dental, vision, life and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
- 12-15 days of annual paid holidays
- Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
- Automatically enrollment in the Teacher Retirement System of Texas
- Health and Wellness: Free exercise programs and release time
- Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
- Employee Tuition Assistance and Educational Release time for completing a degree while a Texas A&M employee
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.
Equal Opportunity/Affirmative Action/Veterans/Disability Employer.
Job Summary
Full Time
Colleges & Universities
$40k-49k (estimate)
06/27/2024
07/25/2024
tamu.edu
COLLEGE STATION, TX
7,500 - 15,000
2009
BETHANY ERWIN
$50M - $200M
Colleges & Universities
Related Companies
About Texas A M University
The Texas A&M Energy Institute pursues and supports new approaches for multi-disciplinary energy research, education, and external partnerships. These approaches cross departmental and college boundaries and address all facets of the energy landscape that naturally connect engineering, sciences, technologies, economics, law, and policy decisions.
The job skills required for Entry-Level IT Support Specialist I include Troubleshooting, Customer Service, Technical Support, Problem Solving, IT Support, Planning, etc. Having related job skills and expertise will give you an advantage when applying to be an Entry-Level IT Support Specialist I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Entry-Level IT Support Specialist I. Select any job title you are interested in and start to search job requirements.
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