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Join a great team and workplace! Founded in 1973, Texas First Bank is one of the fastest growing financial organizations in Southeast Texas. We are a leading independent community bank with 27 banking centers across seven counties. Our strongest asset is our employees and the dedication they bring to helping our communities and customers. We are committed to helping our employees and customers succeed and build up our local communities.

Job Summary

The Call Center Representative answers, researches and resolves customer service questions, inquiries, requests and problems in an accurate, efficient and timely manner. Provides a high level of customer services in accordance with policies and guidelines.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Receives inquiries from customers by telephone or e-mail and communicates responses effectively.
• Identifies and refers requests to the appropriate Manager, Officer or banking center that the call enter is not authorized or capable of handling i.e. wire transfer requests, changes to an existing signature card, requests that must be completed in person and certain fee refunds.
• Assist customers with general inquiries on accounts.
• Handle electronic ACH and debit card disputes.
• Troubleshooting online banking related matters; reset passwords for consumers.
• Process fraud alerts.
• Responsible for INMO Lead assignment and answers.
• Assist with the online account opening process.

Job Skills and Qualifications

• High school diploma or general education degree (GED)
• 2 or more years of banking experience; previous call center experience preferred.
• Effective listening and communication skills.
• Bilingual skills would be a plus.
• Sit at a desk and computer terminal for extended time periods.
• Hybrid work schedule with 3 days in office contingent on successful completion of training; Monday – Friday 7:45 am to 5 pm.

Salary Grade 03

EOE/Disability/Veteran