Required Travel- South Texas / Bilingual Required

Job Summary : Responsible for the retention and continued growth of assigned accounts. The primary focus will be to meet and exceed targeted quarterly and annual growth within the portfolio while providing Legendary Customer Service. This position

collaborates with various departments throughout the organization to develop strategic ways to provide a positive customer experience and proactively seeking out opportunities to increase revenue.

The incumbent in this position is expected to model the following practices daily : 1) Demonstrate alignment with the company's mission and core business values;

2) Collaborate with key internal / external resources; 3) Participate in ongoing self-development.

Essential Functions :

Models promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission

Provides Legendary Customer Service to our corporate target customers and larger potential customer base

Collaborates with leadership to identify Enterprise opportunities for revenue gain within the customer base and executes said targets

Efficiently and consistently meets / exceeds Targeted Annual Growth and Portfolio Health Target Goals for assigned customer accounts

Serves as the company expert on each assigned account and serves as a liaison to facilitate all efforts to provide a positive customer experience

Obtain information / data from the customer to support the growth of sales potential

Performs monthly health checks with customers to maintain a robust partnership

Collaborates with leadership / supervisor to perform a quarterly business review of the portfolio with the customer

Creates value with safety initiatives in alignment with customers and Texas First Rental

Develops and executes business plans using the SMART Goal with each assigned target

Responsible for the overall management of each assigned account to include, but not limited to, the management of :

o rate structure

o customer damage and / or billing disputes with the customer

o continued communication of rental needs internally to facilitate legendary customer service for assigned accounts

Meets with the customer to review Annual rate and commitment

Prepares and presents approved contracts / lease agreements to assigned accounts and effectively communicates agreements within Texas First Rentals management and sales teams

Prepares sales plans, expenses, daily calls, and sales reports

Maintains records of sales or other business transactions

Prepare sales or other contracts

Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards

Performs other duties as assigned

Knowledge, Skills, and Abilities :

Expert knowledge of construction equipment and the rental industry

Expert knowledge of selling techniques (prospecting, overcoming objections, closing sales)

Excellent selling, negotiating, and closing skills with the ability to build long-term business relationships

Proficient with MS Office Word, Excel, Outlook, etc.

Understands the implications of new information for both current and future problem-solving and decision-making

Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

Exceptional attention to detail

Driven and results-oriented; business development, KPIs, and market expansion to meet corporate targets

Excellent oral and written communication skills with strong interpersonal skills to establish working relationships with multiple departments and various levels of the organization

First-class organizational, multi-tasking, and time management skills, deadline-oriented

Understands written sentences and paragraphs in work-related documents, and communicates effectively in writing as appropriate for the needs of the audience

Ability to work with all levels of personnel within the organization and customer operations

Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately

Ability to work independently and within a team in a fast-paced, high-volume environment with emphasis on accuracy and timeliness

Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations

The ability to listen to and understand information and ideas presented through spoken words and sentences

Education and Experience :

High school diploma or equivalent with some college coursework or an equivalent combination of education and experience preferred

Minimum of four years of work-related skill, knowledge, or experience is required; Three to five years of experience preferred

Supervisory Responsibilities :

None

Travel :

Extensive driving is required; overnight travel required

Valid driver’s license

Physical Requirements :

This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.

This role frequently communicates with others and must be able to exchange accurate information in these situations

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines

Work Environment :

This job is generally performed in a retail and office environment; exposure to computer screens; exposure to noise, dust, grease, fumes, gases, heat, cold, and inclement weather conditions

Frequently works at a fast pace with unscheduled interruptions

LI-Onsite

Last updated : 2024-06-25