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Job Summary: The Branch Service Manager is responsible for ensuring the
successful management of work performed in the service area. The incumbent is
responsible for establishing production goals, supervising, training, and evaluating
service employees to ensure that work is performed in support of company’s
department goals. This individual monitors physical requirements for work completion
(facilities, tools, environmental) and communicates same on an ongoing basis to his/her
Branch Manager.
Essential Functions:
· Develops, evaluates, and influences effective and consistent productivity and
teamwork to ensure the delivery of Legendary Customer Service (LCS)
· Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values
Based Leadership (VBL) tools, models and processes to ensure alignment with
our Vision, Values, and Mission
· Select, manage, develop, and evaluate service personnel to ensure high levels of
top quality workmanship and efficiency in a repair and service shop environment
· Communicate, implement, and monitor service department policies in order to
ensure a high level of consistency
· Monitors and controls time records, service reports, and shop maintenance
activities
· Plans and assigns work, enforces policies and procedures and recommends
improvements in repair and service methods, equipment, operating procedures
and working conditions
· Models and coaches to ensure that shop work and safety practices are
performed in a safe and hazard free shop
· Manages company expenses through warranty and damage recovery
· Maintains delivery and field service fleet
· Maintains facilities to Cat Contamination Control and TFR safety standards
· Works safely at all times and adheres to all applicable safety policies; complies
with all company policies, procedures, and standards
· Performs other duties as assigned
Knowledge, Skills, and Abilities:
· Highly developed mechanical background with various size and type engines and
electrical systems
· Extensive knowledge of construction equipment, aerial, and lifting equipment
· Knowledge of machines and tools, including their designs, uses, repair, and
maintenance
· Extensive knowledge of, and experience with MSHA, OSHA & DOT, certification
preferred
· Quality control analysis skills - Conducting tests and inspections of products,
services, or processes to evaluate quality or performance
· Operation and control skills - Controlling operations of equipment or systems
· Advanced mechanical skills and understanding of schematics and diagrams
· Solid teamwork, communications, and interpersonal skills
· Judgment and decision making skills to consider relative costs and benefits of
potential actions, and the ability to determine the appropriate course of action
· Great attention to detail and solid organizational skills
· Solid recordkeeping and document control to ensure compliance with company
policy and procedures
· Ability to manage multiple priorities
· Ability to read and understand information and ideas presented in writing
· Ability to listen to and understand information and ideas presented through
spoken words and sentences
Education and Experience:
· Five to eight years of work-related skill, knowledge, or experience preferred
· Aerial lift and fork lift certification required
· High school/equivalent diploma or trade school diploma preferred
· Valid driver’s license
Supervisory Responsibilities:
· This position supervises shop and field service technicians and will provide input
to the manager regarding evaluations, merit increases, and career development
Travel:
· Less than 10% travel per year with some overnight stays; 90% related to training
Physical Requirements:
· Must be able to move objects, and use abdominal and lower back muscles to
provide support over time without fatigue
· Frequently moves materials or equipment weighing up to 50 pounds
· Constant movement and use of limbs; this position requires good manual
dexterity, coordination, and stamina
· Ascend/descend with gradual or continuous progress by oneself, using both
hands and feet and climb up and down ladders
· Be able to safely maneuver and work underneath equipment
· Routinely reacts to visual, auditory, and other signals, including alarms and
instructions, and is required to visually inspect work
Work Environment:
· Regularly works indoors around moving mechanical parts and may be exposed to
weather extremes when working outside in conditions that include inclement
weather, heat, cold, and humidity
· Noise level may be loud at times
· Exposure to small quantities of chemicals, steam, high-pressure water, and high
speed rotating equipment
· Significant time spent in confined spaces and high places
Full Time
$71k-97k (estimate)
07/03/2024
07/20/2024
texasfirstrentals.com
SAN ANTONIO, TX
100 - 200
2015
Private
DAVE HARRIS
$10M - $50M
Business Services