Site Manager Breeze Urgent Care-Frisco
We're beyond excited to introduce Texas Health Breeze Urgent Care. With centers open 8 a.m. to 8 p.m., 365 days a year, little or no wait times and ability for most patients to leave with medication in hand, our goal is to offer an easy, convenient and affordable option for the care our patients need.
The Site Manager directly oversees and mentors the Clinical Concierges and urgent care APP's, is responsible for the operations of modern urgent care sites, ensures and maintains operational efforts within the guidelines, policies, and procedures of the modern urgent care model. The Site Manager is responsible for the day-to-day management and oversight of 1-3 urgent care sites including scheduling of resources, process and equipment excellence, tidiness and appearance of facilities, consumer experience, Key Performance Indicators adherence and outcome success, and management and retention of team members. In collaboration with division leadership, establishes and maintains outcomes that meet modern urgent care model standards and key performance indicators.
The Site Manager has primary focus on the urgent care sites under their supervision as well as all aspects of financial, operational, brand, facility, and integration performance. Works with the Lead APP's and Clinical Concierges and reports to the Director Urgent Care.

• Work location:Flower Mound, TX

Job Duties
Monitors, manages, and organizes team responsibilities and resources to achieve success in all areas of the urgent care site including strategic, operational, financial, clinical, deployment, integration, and brand goals.
In collaboration with team members and leadership, builds an urgent care site culture of quality and safety, operational efficiency, customer experience excellence, brand promotion and immersion, and comprehensive integration through standardization, relationship building, management of resources, and outcomes monitoring.
Maintains financial accountability by reviewing monthly variance reports and implements action plans.
Monitors and manages teams and resources to strengthen and maintain modern urgent care operational model including quality of care, scope of service, scope of practice, inventory formularies, customer experience, and brand immersion. Mentors and coaches Clinical Concierge to achieve goals for improvement in all areas.
Monitors key performance indicators (door-to-door times, Net Promoter Scores, consumers per provider per hour, financial metrics, clinical metrics) and develops and activates action plans to address areas for improvement.
Participates with and makes recommendations to senior leadership to make decisions that affect the strategic direction, operational model, brand, and quality consumer care within the enterprise operation.
Manages Clinical Concierge including selection, training, mentorship, education, scheduling, time off coordination and management, and discipline.
Assists in the management of APP's including scheduling, time off coordination, and discipline.
Utilizes division leadership to assess the effectiveness, throughput, and consumer experience within the urgent care site and implements provided feedback.
Maintains technical skills to provide support and expertise including consumer registration, consumer financial responsibilities (point of service collections), and referral process.
Feels personal ownership in providing excellent care and consumer experience as a team through highly choreographed standard work; never satisfied with reaching measured goals but strives to continually improve. Empowers their team to identify and participate in process improvement and problem solving in the work to decrease defects/barriers, enhance consumer satisfaction and experience, and reduce waste and/or cost.
Minimum Qualifications
Bachelor's Degree preferred. High School Diploma or equivalent is required.
Experience
3 years progressive leadership responsibility in retail, hospitality, performance improvement organization, or clinical setting is required.
Project management and performance improvement experience is preferred
Licenses and Certifications
Driver's License State of Texas required upon hire
Skills
Knowledge of medical office procedures preferred
Knowledge of CPT-4 and ICD-10 coding preferred
Exceptional customer service skills
Experience with scheduling, billing, and collection
Professional knowledge in staffing and scheduling processes, customer logistics and customer flow processes with the ability to prepare necessary analyses, reports, policies and budgets
Ability to direct the work of teams and assigned resources
Strong interpersonal skills and ability to promote teamwork and build effective working relationships
Strong verbal and written communication
Organizational skills
Ability to lead teams
Strong analytical skills
Skill in mentoring and providing feedback to others
Skill in time management
Ability to set priorities and use good judgement
Ability to work efficiently under pressure
Travel Requirements
Local travel. Ability to travel between clinics and various offices
Why Texas Health?
At Texas Health Resources, our mission is "to improve the health of the people in the communities we serve".
Our award-winning culture is a tribute to our amazing employees. We're thrilled to be a 2023 FORTUNE Magazine's "100 Best Companies to Work For®" for the 9th year in a row!
We strive to create an atmosphere of respect, integrity, compassion and excellence for all. We're committed to diversity in our workforce, and our mission to serve spreads across ethnic, cultural, economic and generational boundaries. Join us and to do your life's best work here!
As part of the Texas Health family and its 28,000 employees, we're one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here.
Here are a few of our recent awards:

• 2023 Fortune's 100 Best Companies to Work For® (9th consecutive year & we're one of only three health systems to be recognized.)
• Becker's Healthcare 2023 list of 150 top places to work in healthcare
• America's Greatest Workplaces for Diversity 2023 by Newsweek magazine (We're one of only six healthcare employers in Texas to earn a spot on the list.)
• 2022 "20 Best Workplaces in Health Care" by Great Place to Work® and Fortune (8th consecutive year, 7th year as #1)
• 2022 Companies That Care® list by PEOPLE magazine and Great Place to Work®

Explore our Texas Health careers site for info like Benefits, Job Listings by Category, recent Awards we've won and more.