234 Front Desk Associate Jobs in Houston, TX
Texas Hotel MGT is Hiring a Front Desk Associate Near Houston, TX
Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator,and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
Duties include but not limited to:
- Process guest check-ins and check-outs
- Set up accurate accounts for each guest checking in
- Block rooms in the computer and follow through on designated requirements
- Pre-register designated guests and prepare key packets
- Communicate pertinent guest information to designated departments/personnel
- Maintain confidentiality of all guests and hotel information
- Employ attention to detail in order to ensure security of guest room access.
- Maintain guest history files on all guests
- Accommodate room changes
- Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
- Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
- A flexible schedule is necessary for this position, including ability to work days, nights, weekends and holidays.
- Greets, registers, and assigns rooms to guests.
- Handles confidential information, including guest records, with a high degree of integrity.
- Promptly and effectively deals with guest requests and complaints.
- Answers and routes calls as appropriate; takes guest messages with accuracy.
- Maintains accurate records including cash flows, registration cards, reservation cards, and property walks.
- Answers inquiries pertaining to hotel services, registration of guests, and travel directions.
- Records pertinent guest information in the pass on log.
- Ensures common area/lobby is clean.
- Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Contact appropriate individual or department (e.g., Maintenance, Housekeeping) as necessary to resolve guest call, request, or problem.
- Review shift logs/daily memo books and document pertinent information in logbooks.
- Other duties as assigned.
- Strong Customer Service skills
- Friendly, outgoing personality
- Ability to accurately and efficiently input information into computer systems
- Ability to work cohesively with all hotel team members
- Willingness to stand for long periods of time
- BILINGUAL (ENGLISH & SPANISH) PREFERRED
Why Texas Hotel Management?
- Health Insurance Benefits
- 401K Contribution
- Generous Vacation and PTO
- Fast Growing Company & Team
- **All benefits begin after 90 days of unemployment**
Job Summary
Full Time
$30k-39k (estimate)
06/26/2024
07/11/2024
texashotelmgt.com
Las Vegas, NV
<25
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The following is the career advancement route for Front Desk Associate positions, which can be used as a reference in future career path planning. As a Front Desk Associate, it can be promoted into senior positions as a Receptionist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Associate. You can explore the career advancement for a Front Desk Associate below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Associate job description and responsibilities
Front Desk Associate keeps the front desk and lobby area clean and neat.
01/02/2022: Houston, TX
The Front Desk Receptionist will perform a variety of general office duties such as client service, data entry, requisition of supplies, secretarial services, mail services, public relations, correspondence, and word processing.
02/05/2022: Saint Louis, MO
Working at the front desk requires using computers to keep records, process payments, and complete other tasks.
03/03/2022: Virginia Beach, VA
Maintaining cleanliness of front desk areas to contribute to an exceptional facility experience.
01/04/2022: Trenton, NJ
The Front Desk employee ensures positive customer experience.
12/09/2021: Lafayette, LA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Associate jobs
A front desk agent does not need any experience but should have a high school degree or GED equivalent.
02/14/2022: Memphis, TN
A front desk receptionist needs to be highly organized, friendly and engaging.
01/09/2022: Chillicothe, OH
Because a front desk worker has to multitask and serve many guests at once, a good employee must keep calm under pressure.
02/03/2022: Bridgeport, CT
Front desk employees need to be able to get along and work with a variety of people.
02/24/2022: Monroe, LA
Always Be Available as a Mentor.
03/03/2022: Lancaster, PA
Step 3: View the best colleges and universities for Front Desk Associate.
