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Texas Mutual is deeply committed to creating and maintaining an environment of mutual respect and is proud to be an equal opportunity employer.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to age, race, color, national origin, religion, sex, gender identity, sexual orientation, genetic information, veteran status, or any other basis protected by local, state, or federal law.
About this Position
Texas Mutual provides top tier service to our policyholders, injured workers, providers, and other partners through responsive communication.
As a Call Center Representative, you will play an essential role in responsive service to our customers by answering in-bound calls, offering support, and finding resolution to their inquiries.
Recognized as one of the Best Places to Work in Texas, our employees benefit from a hybrid / flex work opportunity which includes working from home and having the opportunity to collaborate in the office.
Responsibilities & Qualifications
What you can expect :
Work schedules are Monday through Friday typically from 8 : 45am to 5 : 30pm.
You have the option to report to any one of our office locations in Austin, Dallas, Houston, or Lubbock for the in-office work days.
Promotional opportunity within 15 months from date of hire and a 13% compensation increase.
Opportunity to work remote, on average, 80% of the time.
You will receive 8 to 10 weeks of one-on-one training.
In this role, you will :
Be the first contact for customers and injured workers, delivering excellent customer service.
Answer inbound phone calls, resolve caller needs, and provide information.
Retain a significant amount of information, follow a structured schedule and provide individualized attention to each customer.
Required Qualifications :
High school diploma or equivalent education, training, or experience.
At least two years of customer service, call center, or insurance industry experience or equivalent education, training, or experience.
Bilingual in Spanish and English for the Bilingual Call Center Representative position only.
Flex-Hybrid Work Environment :
Texas Mutual's flex-hybrid schedule allows you to bring your best self to work by working remotely and collaborating in the office based on business needs.
All Texas Mutual employees are required to have Texas residency and travel to their designated office as needed.
Our Benefits :
Annual performance bonus and merit-based pay increase
Lifestyle Savings Account ($1,000 per year)
Automatic 4% employer contribution to retirement plan
Student loan repayment matching in 401k plan
Three weeks' time off for vacation
Nine paid holidays and two personal days each year
Day one health, Rx, vision and dental insurance
Life and disability insurance
Flexible spending account
Pet insurance and pet Rx discounts
Free on-site gym, fitness classes, and health and wellness resources
Free identity theft protection
Free student loan repayment and refinancing consultation
Professional development and tuition reimbursement
Employee referral bonus
Free onsite snacks
PDN-9c2bee92-4fe4-435e-861d-cc37bd7e1634
Last updated : 2024-06-18
Full Time
Insurance
$35k-45k (estimate)
06/10/2024
06/26/2024
texasmutual.com
HOUSTON, TX
500 - 1,000
1991
BILL WEATHERALL
$1B - $3B
Insurance
Texas Mutual Insurance Company, the state's leading workers' compensation provider, has a strong foundation of success. We insure 40% of the Texas workers' compensation market, which means that more than 64,000 business owners rely on us to meet the needs of their 1.4 million workers every day. Our exceptional employees answer the call by providing strategic safety services, top-notch medical care coordination if an accident occurs, claims handling designed to get workers well and back on the job, and a zero-tolerance fraud policy. We help employees deliver by giving them the training, technol...ogy, tools and support needed to perform. Our competitive salaries, award-winning benefits package, and employee recognition programs are just a few of the reasons our average employee tenure is 10 years. We empower career growth with our professional development opportunities, and support our employees' efforts to make a difference in the communities in which they live. Texas Mutual is always seeking talented, dedicated people to join its team. Read more about why so many choose to work with us at the Careers page at texasmutual.com.
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