The Executive Housekeeper - Manager will manage the operation of the housekeeping and laundry divisions of the hotel to ensure that hotel guest rooms, public spaces, and other areas of the hotels are immaculately clean, organized, and sanitary. Ensures that the housekeeping department meets high standards of quality and efficiency so that guest satisfaction is optimized.
Recruits, hires, trains and provides career development for housekeeping staff; conducts performance evaluations and provides feedback for employees.
Develops and implements systems for inspecting and managing the quality of housekeeping and laundry services provided and to ensure timeliness and efficiency of services
Supervises work activities of housekeeping staff
Ensures adherence to company quality standards by inspecting rooms, including deep cleans
Distributes keys and work assignments to staff
Addresses guest complaints regarding housekeeping service or equipment
Assists General Manager in the selection of housekeeping personnel
Assist management staff of the hotel in assuring housekeeping staff is practicing efficient and effective procedures
Reports any maintenance repairs to maintenance staff; records repair information in maintenance log
Complete follow-ups on vacant and occupied rooms
Assumes functions of Housekeeper as necessary
Takes control of lost and found items as appropriate
Oversees inspections of housekeeping/ laundry activities to ensure procedures are followed according to standard and to ensure the achievement of departmental productivity objectives.
Conducts training classes regarding safety, security, department procedures, and service guidelines.
Schedules staffs work schedules and duties according to productivity standards and forecasted occupancy; monitors staffs adherence to schedules and duties.
Prepares reports about room occupancy, payroll, department expenses, and inventories and shares data with appropriate department heads.
Responds quickly to guest requests/complaints in a friendly manner. Relays appropriate requests or complaints to the appropriate subordinate or manager. Follows up to ensure guest satisfaction.
Investigates complaints regarding housekeeping services and takes corrective actions.
Establishes and maintains cost control system for linen and cleaning supplies inventories; oversees the budgeting, ordering and receiving of such supplies to maintain appropriate inventory levels necessary for the efficient operation of the hotel.
Compiles and reports information on housekeeping activities and expenses; provides information to guest services on the status of guest rooms to ensure accurate and timely reporting on room availability.
Displays a professional image at all times through appearance and dress.
Follows company philosophies, policies and procedures and is able to effectively communicate them to subordinates.
Fulfills Manager on Duty shifts.
Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage-Hour and Health laws.