** GUEST EXPERIENCE REPRESENTATIVE (CUSTOMER SERVICE REP)**

**Job Category****:** CUSTOMER SERVICE **Requisition Number****:** GUEST06384 Showing 1 location **Job Details**

**Description**

**Ashley HomeStore, the #1 Mattress and Furniture retailer in North America, has an immediate opening for a Guest Experience Representative.** The ideal candidate is responsible for providing exceptional customer service to ensure positive guest experiences.

**OUR COMPANY OFFERS GREAT BENEFITS, INCLUDING****:**

* Generous Paid Time Off (PTO)

* Opportunity for advancement

* Medical, Dental, Vision, & Retirement Benefits

* Employee Purchase Discounts of 30% or more

* Commissions earned from selling add-on products

**KEY JOB RESPONSIBILITIES** :

* Providing exceptional customer service.

* Acknowledging and engaging customers that approach the customer service desk.

* Managing customer purchase paperwork.

* Entering sales transactions into the computer system with accuracy.

* Handling cash, credit card, check, and other financial transactions.

* Processing credit applications while maintaining confidentiality of customer records.

* Effectively explaining financing plans and other terms of sale to the customer.

* Effectively explaining the terms for customer pickup or delivery.

* Recalling customer information (pas sales, order status, etc.) from the computer system.

* Conducting customer follow-up phone calls.

* Working with other employees to attain company goals.

* Participating in focus group, safety, and other location meetings.

* Interacting with customers and coworkers in an upbeat, friendly manner.

* Reporting violations of company policies and the misappropriation of company assets.

* Other duties as assigned, essential or otherwise.

**KNOWLEDGE/SKILLS/ABILITIES** :

* High school diploma or equivalent.

* Basic cash-handling/accounting skills.

* Previous customer service experience in a retail environment is a plus.

* Experience with Microsoft Office (Excel, Word, etc.).

* Experience using various computer systems and programs.

* Strong communication skills.

* Must have a friendly, helpful demeanor and professional appearance.

* Bilingual skills are a plus.

Ashley Furniture HomeStore is an Equal Opportunity Employer. Ashley Furniture HomeStore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.

**Qualifications**

**Skills**

**Required**

**Interpersonal Skills** *Expert* **Basic Computer Skills** *Expert* **Cash Handling** *Expert* **Strong verbal and communication skills** *Expert* **Behaviors**

**:**

**Motivations**

**:**

**Education**

**Required**

High School or better.

**Experience**

**Licenses & Certifications**