1 Service Center Support Apprentice (A&P Focus) - Part Time Job in Wichita, KS
SORT BY
T
Service Center Support Apprentice (A&P Focus) - Part Time
$37k-47k (estimate)
Part Time | Transportation
3 Days Ago
Textron Aviation is Hiring a Service Center Support Apprentice (A&P Focus) - Part Time Near Wichita, KS
JOB SUMMARY:Handles intense customer care phone reception and correspondence of customer’s needs. Consists of customer referral to Textron Aviation Dealer Network, call prioritization for hotline response, data entry of calls and emails into Customer Relationship Management system.
JOB RESPONSIBILITIES:
Join Textron Aviation’s Kansas team and you may be eligible for a $5,000 state of Kansas Aviation tax credit for up to five years. Visit https://www.aircapitaloftheworld.com/taxcredits for more information on the tax credit.
Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.
Recruiting CompanyTextron Aviation
Primary LocationUS-Kansas-Wichita
Job FieldProduct Support
SchedulePart-time
Job LevelIndividual Contributor
Job TypeStandard
ShiftFirst Shift
WorksiteOnsite
Job Posting07/02/2024, 1:01:43 PM
JOB RESPONSIBILITIES:
- Receives, interprets, transfers or accepts incoming customer calls and e-mail requests. Utilize computer programs, technical publications and product support tools to assist customers with technical inquiries.
- Follow department operating procedures for providing front line customer support to enable World-Class customer service for each customer.
- Performs intensive customer service phone reception which includes directing and logging incoming technical hotline calls for all piston powered aircraft models and assigning priority to calls for follow-up by service engineers.
- Participates in on the job training for Customer Care Representative to gain the appropriate knowledge to accomplish job requirements at a comprehensive and customer satisfying level.
- Provides feedback from customers regarding technical service matters via reports and meetings as required for improving Textron Aviation’s competitive position.
- Utilized resources available to perform the job functions at a high level of efficiency.
- Provides feedback regarding daily operating procedures and makes recommendations for revision to better achieve department objectives.
- Works daily with numerous departments within Textron Aviation to ensure the customer receives the best service possible always.
- Processes intensive customer email correspondence displaying good writing proficiencies.
- Requires high school education and individual must be working towards A&P License
- Quickly grasps new concepts when faced with unfamiliar tasks
- Strong technical and problem-solving skills
- Excellent verbal and written communication skills
- Professional and diplomatic demeanor
- 6-12 months general office experience and familiarity with aircraft manuals preferred
- Expose to the aviation industry a plus
- Flexible work hours/work week
- Must be able to obtain and maintain an airport security badge through the local airport authority, if applicable.
Join Textron Aviation’s Kansas team and you may be eligible for a $5,000 state of Kansas Aviation tax credit for up to five years. Visit https://www.aircapitaloftheworld.com/taxcredits for more information on the tax credit.
Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.
Recruiting CompanyTextron Aviation
Primary LocationUS-Kansas-Wichita
Job FieldProduct Support
SchedulePart-time
Job LevelIndividual Contributor
Job TypeStandard
ShiftFirst Shift
WorksiteOnsite
Job Posting07/02/2024, 1:01:43 PM
Job Summary
JOB TYPE
Part Time
INDUSTRY
Transportation
SALARY
$37k-47k (estimate)
POST DATE
07/04/2024
EXPIRATION DATE
08/01/2024
WEBSITE
txtav.com
HEADQUARTERS
WICHITA, KS
SIZE
15,000 - 50,000
FOUNDED
2014
CEO
RONALD DRAPER
REVENUE
<$5M
INDUSTRY
Transportation
Related Companies
About Textron Aviation
Cessna Aircraft Company is the leading designer and manufacturer of light and midsize business jets, utility turboprops and single engine aircraft.
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
