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Responsible for supervising scheduled shifts and ensuring Guests receive a Fridays Style dining experience characterized by a fun atmosphere and great tasting food and drinks, prepared and served safely.
COACHING FOR PERFORMANCE: Spends time guiding, teaching and providing clear and directed feedback to your team to help them grow and succeed.
· Provides ongoing guidance and direction to help Team Members reach their full potential.
· Gives honest feedback that is specific, timely and action-oriented.
· Promptly recognizes and encourages effective performance.
· Helps to develop and execute plans for each Team Member that maximize strengths and improve weak areas.
· Ensures Team Members are given challenging assignments to help them learn new skills that can prepare them for the next level.
· Takes a hands-on approach to developing others by providing clear examples of desired behaviors to ensure understanding.
LEADS AND INSPIRES OTHERS: Sets the example for the team by living the TGI Friday’s credo and values; effectively influences and motivates them to reach goals.
· Acts with integrity in all dealings; demonstrates consistency in words and actions.
· Demonstrates genuineness, openness, and approachability and consistently treats all Team Members and Guests with dignity and respect.
· Effectively manages stress level during difficult situations.
· Demonstrates the ability to understand and adjust leadership style to fit others’ needs.
· Rallies and harnesses the energy of the restaurant by being present, upbeat and engaged.
· Frequently and genuinely acknowledges and rewards strong performance.
· Treats all employees in a fair and consistent manner.
COMMUNICATION: Keeps everyone on the same page through frequent information sharing and open dialogue
· Encourages open, honest and timely communication among Team Members.
· Fosters frequent dialogue between the FOH and BOH staff.
· Demonstrates effective listening by being available to Team Members and responding to needs and concerns.
· Communicates the “why” behind important goals and initiatives to gain buy-in.
· Respects the opinions of others; listens to comments and concerns with an open mind.
· Holds frequent meetings where information is shared freely by staff.
· Takes advantage of opportunities to engage in one-on-one communication.
MANAGING EXECUTION: Enforces performance standards and follows up relentlessly to ensure accountability for top quality results.
· Ensures 100% compliance with standard operating procedures.
· Enforces high standards and always looks to raise the bar.
· Holds Team Members Accountable to meet obligations.
· Confronts sub-par performance directly and holds people accountable for making improvements.
· Makes tough but necessary decisions in regards to discipline.
· Sets clear expectations and goals and holds others accountable for achieving them.
· Identifies and corrects mistakes immediately to provide hands on learning experiences.
PASSION FOR THE GUEST: Ensures that every action and decision leads to an exceptional Guest experience Maintains visibility within the restaurant; models exemplary hospitality by engaging regularly with the Guests and interacting in a positive, sincere manner.
· Encourages Team Members to focus efforts and attention on going above and beyond to exceed Guest expectations and create repeat visits.
· Effectively balances Guest needs with TGI Friday’s business needs.
· Utilizes Guest feedback to improve the Guest experience.
· Shows awareness of Guest needs and expectations; prevents problems before they occur.
· Follows up to ensure that Guest issues and complaints are addressed and resolved promptly.
· Shows attention to food quality/appearance, ticket times, and the fine details that define the overall Guest experience.
DECISION MAKING & PROBLEM SOLVING: Thinks problems through, acts with urgency and always keeps the best interests of the brand at heart when making decisions.
· Able to digest information quickly, boil it down, and identify relevant issues.
· Finds root causes in order to develop workable solutions to problems.
· Draws important connections and considers both short and long-term implications of decisions.
· Right or wrong – shows the willingness to make the call and accepts responsibility for decisions and results.
· Evaluates various solutions to problems before taking action.
· Acts quickly and decisively when needed based on the need and urgency of situation.
Full Time
Restaurants & Catering Services
$30k-44k (estimate)
04/29/2023
10/26/2024
tgifridays.com
LEESBURG, VA
3,000 - 7,500
1965
Private
EVAN DUFOE
$200M - $500M
Restaurants & Catering Services
TGI Fridays Restaurant owns and operates a chain of casual dining restaurants that offers multi-cuisine foods, pubs and bar facilities.
The job skills required for Associate Manager include Leadership, Coaching, Initiative, Guest Service, Cash Handling, Food Safety, etc. Having related job skills and expertise will give you an advantage when applying to be an Associate Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Associate Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Associate Manager positions, which can be used as a reference in future career path planning. As an Associate Manager, it can be promoted into senior positions as a Grocery Store Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Associate Manager. You can explore the career advancement for an Associate Manager below and select your interested title to get hiring information.