Location: Orlando, United States of America
Thales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world's largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.
When you rely on airlines to connect you in flight, you rely on Thales. In an increasingly fast paced world, we make the unpredictable, predictable by connecting and entertain passengers to make your life better. Combining a diversity of talents, we master the decisive moments that matter to passengers and airlines. Whatever it takes.
Distribution Administrator
Orlando, FL (Onsite)
Position Summary
Thales is looking for a Distribution Administrator to directly interface with world-wide customers by creating sales quotations, providing customer order acknowledgements, order status updates and creating RMA returns related to spare parts sales activities. This position requires prompt response and action to customer orders and inquiries and must be able to multi-task in a fast-paced environment.
In this position, you will also create delivery notes in a proactive manner coordinating with warehouse and logistics teams to accomplish on-time-delivery performance objectives. Provides first level customer service to both external and internal customers and programs. Closely coordinates with Demand Planning & Purchasing Teams to secure material availability to support on time customer deliveries and follow up on any delayed items.
Key Areas of Responsibility

• Performs spares sales order management activities to include: quotation creation, sales order entry & customer order acknowledgement, order changes, provide customer order status, delivery note creation & order fulfilment coordination to meet order delivery commitment, and occasional invoicing.
• Responsible to verify spares order booking and entry to ensure accuracy and completeness of information into the SAP ERP system to include: customer data, part number, quantity, pricing/discounts policies, shipping instructions, payment terms, and delivery dates. Ensure order compliance to customer RFQ, customer contract, or Sales Catalog. Customer orders could arrive via e-mail for manual processing or in the form of EDI to be validated & confirmed in SAP.
• Continuously works within a Microsoft Outlook group mailbox and some customer internet portals to receive and respond to customer requests and orders in a prompt manner while ensuring such environments are kept current and up to date.
• Professionally responds to customer (external and internal) questions, inquiries for information, order changes, and expedite requests in a timely manner. Collaborates with Thales resources to provide appropriate responses, answers, and order changes. Establishes positive customer relationships through professional and effective: customer service, conflict/issue resolution, and timely communication.
• Provides regular spares order status, reports delivery performance, and tracks backorders. Coordinates with Purchasing, Material Planning, and the Distribution Center teams to ensure on time shipment to meet delivery commitments. Proactively identifies orders at risk of shipping late or on hold and coordinates resolution. Accountable for monitoring and analyzing delivery performance results, identifying performance issues, and recommending changes for improvement.
• Addresses customer complaints for rejected or disputed shipments or invoices to include: tracking shipments, issuing RMA's for returns, issuing credit memo's, providing missing documents, or providing exchange orders. Responsible to track, review, and analyze customer complaints/disputes and recommend actions to prevent recurrence.

Minimum Qualifications

• AA/AS degree in a related field and a minimum of one (2) year of related experience, or a high school diploma/GED with at least (3) years' experience or a comparable combination of relevant education and experience.
• Related work experience includes: Customer Service, Sales Order Administration, Supply Chain, Distribution Center Operations, Material Planning/Scheduling, Purchasing, Account Management or Inventory/Production Control.
• Strong written and verbal communication skills; must speak, read and write English fluently. Results oriented with strong organizational skills and attention to detail.
• Ability to accurately calculate figures and amounts such as order totals, credits, discounts and percentages. Demonstrated work experience in a matrix organization along with the ability to work within a team.
• Ability to work independently and to be a self-starter; ability to multitask and effectively prioritize tasks.
• Ability to identify potential issues before they arise and take corrective action to eliminate the risk.

If you're excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!
Special Position Requirements

• Schedule: Monday through Friday during core business hours.
• Physical Environment: Primary office work environment.
• Travel: This position requires less than 10% travel. Any possible travel would be primarily domestic; however, international travel may be required.
• Regulatory Compliance Requirements: None.

Why Join Us?
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This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.
Successful applicant must comply with federal contractor vaccine mandate requirements.
Thales champions inclusion and we believe diversity strengthens the fabric of our culture. We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com.