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The Academy of Magical Arts (home of the world-famous Magic Castle) is the most unique private clubhouse in the world. Our organization promotes the art of magic, encourages fellowship and maintains the highest ethical standards. We provide a friendly, inspiring environment where members and their guests can enjoy the art and each other's company, not to mention amazing food and libations. Our goals are to advance the art and promote a positive image of magic and magicians worldwide.
This is a remote position for Southern California-based candidates. There will be monthly meetings in the Castle (Hollywood) from time to time. Computers, headsets and additional equipment provided, as well as a monthly internet/phone stipend.
We are looking for world-class reservation agents to provide exceptional customer service to our members and guests. The reservationist is the first point of contact for all incoming calls and is responsible for providing customer support using proper phone etiquette. This position requires excellent communication skills, vibrant personality, professionalism, customer focus, and multi-tasking abilities at all times while assisting members and visitors via phone and email inquiries. In addition, you must become familiar with the club’s policies and ongoing special events to further inform patrons when visiting the Club. Ideal candidate must possess the ability to handle a high call volume and stress management, while ensuring 100% guest satisfaction.
Essential Responsibilities:
· Answer, screen and direct all incoming calls.
· Book dining reservations for guests, members, and potential members in a timely, thorough, and accurate manner.
· Inform patrons on club’s policies and expectations while visiting the club.
· Review and forward telephonic messages to the corresponding department.
· Respond within an hour to email queries.
· Update members’ address and contact information in database with 100% accuracy.
· Assist with other inquires as needed including website navigation.
· Attend Staff meetings when requested.
· Perform other tasks or projects as requested, including collaboration with other departments
· Other duties as requested.
Competencies
· Flexibility
· English language proficiency.
· Collaboration Skills.
· Customer/Client Focus.
· Technical and computer skills
· Ethical Conduct.
· High Stress Tolerance.
· Conflict Management.
Qualifications -Required Education and Certifications
· High School or GED equivalent
Experience and Skills
· Prior experience as a receptionist/Call Center or similar office or hospitality environment.
· Knowledge of Seven Rooms reservation system or similar software a must
· Strong office and computer skills, including phone, internet, email, various Windows software including Word, Excel, Outlook and etc.
· Minimum of 50WPM
· Excellent communication (oral and written), interpersonal and customer service skills.
· Professional, cordial, and polite demeanor at all times
· Excellent time management and reliability
· Strong detail oriented and ability to effectively manage multiple tasks with various deadlines.
· Self-motivated and ability to prioritize and work independently with minimum to no supervision
Employee Perks
Generous dining/entertainment and giftshop discounts at the Magic Castle.
Working Advantage membership - discounts to local attractions
Work Environment
This is a remote position and candidates must have access to a quiet, home-based (not internet cafe) office or location.
Job Offers are conditioned to (a) satisfactory completion of and outcomes of a criminal background screening; (b) verification of identity and legal authorization to work in the United States.
Job Type: Full-time
Salary: $19.00 - $21.00 per hour
Benefits:
Schedule:
Full Time
Restaurants & Catering Services
$31k-41k (estimate)
05/12/2023
08/07/2024
magiccastle.com
LOS ANGELES, CA
50 - 100
1962
MARK FELICETTI
<$5M
Restaurants & Catering Services
The job skills required for Reservationist include Customer Service, Communication Skills, Time Management, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Reservationist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Reservationist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Reservationist positions, which can be used as a reference in future career path planning. As a Reservationist, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Reservationist. You can explore the career advancement for a Reservationist below and select your interested title to get hiring information.
If you are interested in becoming a Reservationist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Reservationist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Reservationist job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Reservationist jobs
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Step 3: View the best colleges and universities for Reservationist.