Medicaid Provider Relations Call Center Supervisor, Newark, DE

• Full-time
• On-Site (100% on-site for first 3 months, then 2-3 days/week)
• Due to our client requirements, we can only consider US Citizens or Green Card Holders for this position
• NO THIRD PARTY RECRUITERS PLEASE! CANDIDATES MUST BE SELF-REPRESENTED.
• Salary Range: $55,500 - $79,300

Description

Our client is seeking a Medicaid Provider Relations Call Center Supervisor (On-site) to support a Medicaid program.

Responsibilities

• Supervises functional areas or department account leads on smaller sized or segments of larger accounts to ensure that business solution objectives are met.
• Develop demand forecasts with account teams to assist functional areas or departments in planning and delivering end-to-end services.
• Works with functional areas or departments to interpret and plan projects or workload forecasts. Identifies and oversees the resolution of account-specific service problems including prioritizing work requests.
• Monitors and approves expenditures for accounts in line with the established policies and procedures. Oversees spending for adherence to budget, and recommends variances as needed.
• Works closely with the management team, lines of service, and clients to help manage complex relationships between delivery and consumer groups to ensure good client relations.

Requirements

• Bachelors Degree is required.
• Minimum of 4 years of experience managing provider relations functions for a Medicaid Program, other government healthcare program, or healthcare-related organization.
• Experience or training in member eligibility management and significant experience in a call center operation are required.
• Good project management skills.
• Good analytical and problem-solving skills.
• Good interpersonal skills to interact with customers and team members.
• Good communication skills.

Please Note:

• Only those individuals selected for an interview will be contacted.
• No calls, inquiries, or Third-Party Vendors please.
• We are an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. (The ACI Group is unable to sponsor H1B Visas).
• $1000 Referral Bonus - www.aci.com.

Since 1988, The ACI Group, a Baltimore-based staffing firm, has been committed to hiring the industry's leading professionals, and presenting exciting career opportunities. We have access to varied types of contract, permanent and contract-to-perm positions and offer a choice of employment options including a full benefits package.