ABOUT THIS TEMP POSITION

This is a temporary position, and the length of assignment is estimated to be 3 months. The length of the assignment is always dependent on business need and dates may change.

While the assignment would be at the Alliance, if selected, you would be an employee of a temporary employment agency that we would connect you with.

WHAT YOU'LL BE RESPONSIBLE FOR

Reporting to the Member Services Supervisor, you will :

• Act as the frontline customer service representative within the Member Services Department, providing assistance to members and providers

WHAT YOU'LL NEED TO BE SUCCESSFUL

To read the full position description, and list of requirements .

• Knowledge of : Required : Bilingual Spanish / EnglishPrinciples and practices of customer serviceWindows-based PC systems and Microsoft Word, Outlook and Excel and database systemsConflict resolution techniques
• Ability to :
• Answer telephone calls promptly and minimize delays that may lead to missed callsUnderstand and communicate the complex operations and processes of the Alliance, particularly those related to Member Services and Care ManagementTranslate healthcare-related terminology and complex processes into simple language and step-by-step instructions when communicating with members and providersUtilize a variety of computer systems, including the Alliance systems and external web sites and databasesDemonstrate strong organizational skills and attention to detail
• Education and Experience : High school diploma or equivalentMinimum of two years of customer service experience in member services, health care, public assistance or human services or in a customer service or call center environment (an Associate's degree may substitute for one year of the required experience);

or an equivalent combination of education and experience which would provide the required knowledge, skills and abilities may be qualifying

OTHER INFORMATION

• We are in a hybrid work environment, and we anticipate that the interview process will take place remotely via Microsoft Teams.
• While some staff may work full telecommuting schedules, attendance at quarterly company-wide events or department meetings will be expected.
• In-office or in-community presence may be required for some positions and is dependent on business need. Details about this can be reviewed during the interview process.
• This is a temporary position and does not provide the benefits that are listed below (it is standard language from our regular job posts and cannot be altered or removed).

The full compensation range for this position is listed by location below.

The actual compensation for this role will be determined by our compensation philosophy, analysis of the selected candidate's qualifications (direct or transferrable experience related to the position, education or training), as well as other factors (internal equity, market factors, and geographic location).

Santa Cruz County Pay Range$25 $27 USDMerced County Pay Range$23 $25.50 USDMonterey County Pay Range$25 $27 USDSan Benito County Pay Range$25 $27 USD

OUR BENEFITS

• Medical, Dental and Vision Plans
• Ample Paid Time Off
• 12 Paid Holidays per year
• 401(a) Retirement Plan
• 457 Deferred Compensation Plan
• Robust Health and Wellness Program
• Onsite EV Charging Stations

Last updated : 2024-05-17