Position: Front Desk Agent

Reports To: General Manager

Responsibilities:

Assist guests and residents with any needs in a professional, organized, and timely manner. Communicates guests feed back and needs to the appropriate departments. Understands the importance of providing all guests with hotel service standards.

Physical Requirements:

Must be able to stand for long periods of time.

Job Functions:

• Completes daily duties and checklist to ensure the front desk operates smoothly.
• Manages the front desk operation during the am, pm and overnight shifts as assigned.
• Assists guests and residents with their requests in an appropriate manner.
• Handles any complaints in a positive manner.
• Knows when to communicate guest and resident needs to the Manager on duty.
• Make decisions that benefit the hotel, residence and its guests.
• Understands and uses hotels policies and procedures for reservations, check in’s, checks outs, Concierge services, and any other guest interaction.
• Understands how a hotel and all the hotels departments operate.
• Is able to work with a variety of people without any problems.
• Is friendly and courteous towards guests, residents and peers.
• Has a pleasant speaking voice.
• Has a flexible schedule and understands the importance of being here when scheduled since we are a 24 hour business.
• Is able to anticipate guest and resident needs.
• Makes hotel reservations and notes special details.
• Takes incoming calls and assists guests.
• Provides guests with accurate facility information.
• Handles Concierge duties as assigned
• Gives proper pass on details during shift change.
• Monitors hotel room key inventory. Ensures we get all keys back at check out.
• Maintain all front desk logs for back up purposes.
• Keeps front desk area cleaned and organized.
• Other duties as assigned

Job Requirements:

• Computer Skills
• Ability to work, am, pm and overnight shifts as assigned
• Multi task and fast learner ability
• Flexible
• Detail Oriented

Job Type: Part-time

Pay: From $16.00 per hour

Expected hours: 16 – 28 per week

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Every weekend
• Holidays
• Nights as needed
• On call
• Weekends only

Work setting:

• In-person
• Resort

Work Location: In person