Description

We are looking for a talented, experienced Service Manager to help guide, build and continue developing our Nashville Team!

Role Responsibilities

The Service Manager will be responsible for managing the support team in Nashville, TN, and the surrounding area. The Branch Service Manager is responsible for overseeing all aspects of the daily business, including its clients, employees, and guiding service delivery. Development of the team, team coverage, and performance monitoring to ensure company initiatives are met are key responsibilities. Meets with clients to develop work timelines, resolve issues, and ensure opportunities for client account growth.

Requirements

Ideal candidate would have...

- Strong analytical and problem-solving abilities, with a focus on continuous improvement and service optimization.

- Exhibit a flexible and adaptable mindset and embracing changes and adjustments.

- Ability to work independently and maintain professional working relationships with coworkers.

- Skills related to information technology, systems design, network infrastructure, based on current technologies and operating systems.

- Proven experience in IT service management or a related role, with a focus on service delivery and customer support

- Previous experience leading a technology team is valued, but not a requirement for this role

- Hold a current valid Driver’s License

- Exceptional customer service

- Exceptional communication and interpersonal skills, with the ability to engage and collaborate effectively with staff and clients.

- Excellent leadership and team management skills, with the ability to motivate and develop a team of professionals.

Who is The AME Group?

The AME Group is one of the nation’s largest and most successful Managed Service Providers in America. The AME Group has 35 years of experience being on the leading edge of technology, service models and security. Our focus is to provide flexible, one-stop IT support and services. We have locations in five states and are growing!

As a 100% employee-owned company, we all share the motivation for success and superior service. We view our role as a partnership with our clients and invest in their business growth, planning, and success.