POSITION SUMMARY:

Oversees and directs daily work activities to ensure efficient operation of Policing contract work and support for workers.

DUTIES & RESPONSIBILITIES:

• Responsible for ensuring that the Supported Worker’s rights and dignity are protected and that they have maximum opportunities to fully participate as a member of the Policing Department.
• Schedule crews for MTA policing duties. Assign Supported Workers for appropriate placement on crews.
• Assist with hiring and provide Policing Department orientation for new staff.
• Develop and implement training for staff and workers, including in-field training, refinement, and implementation of best practices.
• Ensure that staff and workers are properly supervised and equipped to provide superior policing services for all customers.
• At least 50% of work hours are to be spent in the field inspecting contract sites (where all work occurs) for quality assurance, meeting with crews and developing relationships with customers to ensure excellent outcomes.
• Interface with HSMs and other support staff to insure that supported workers have whatever support necessary to be successful employees, as they prepare for community employment.
• Monitor or complete all required documentation required of staff including but not limited to: ICM entries, work orders, vehicle reports and incident reports.
• Perform staff evaluations annually and provide continual performance feedback for staff throughout the year.
• Manage electronic timekeeping records (Kronos), for all Workers and staff employees, ensuring accurate payroll submission.
• Manage and monitor the MTA’s mobile data tracking system.
• Complete all agency required training for position.
• Perform other duties as assigned by supervisor.

EDUCATION & EXPERIENCE:

• Three to five years’ experience in the Custodial/Policing field.
• High School diploma required. Associate’s or Bachelor’s degree preferred. Experience may be substituted for education.
• Two to three years’ supervisory and administrative experience required.
• Experience working with individuals with disabilities preferred.
• Must be independent and self-directed.
• Excellent oral and written communications skills required.
• Proficient in Microsoft Office Suite and computer experience required.

WORKING CONDITIONS:

• Hours are typically 7am-3pm Monday through Friday, although flexibility is required.
• Some limited snow removal duty may be required.
• Working outdoors in all conditions is required.
• Valid Maryland driver’s license required and clean driving record is necessary.