POSITION SUMMARY
Provide the highest level of quality and service to our guests in an incredibly friendly atmosphere. Take orders and serve
food and beverages to guests at tables in the restaurant.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable
accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
Assist in preparing the restaurant for dining service by setting up section, including preparing items such as linens,
silverware, and glassware.
Greet all guests in a warm, personal, friendly manner.
Review menus with guests and answer any questions about menu items, offering descriptions and making
recommendations. Inform guests of any daily specials including pricing, if not listed on the menu. Explain how various
menu items are prepared, describing ingredients and cooking methods.
Take guests' food and beverage orders and enter orders into computer for transmittal to kitchen staff.
Check guests' identification to ensure they meet minimum age requirements for consumption of alcohol.
Serve food and beverages to guests, taking extra care to perform any additional table-side preparation or service as
required for items served.
Describe and recommend wines to guests; bring selection to the table with appropriate glasses and pour the wine for
the guests.
Check with the guests to ensure that they are enjoying their meals and take action to correct any problems.
Remove dishes and glasses from tables and take them to the kitchen for cleaning. Prepare the table for the next guest.
Prepare certain hot and cold non-alcoholic beverages for guests.
Prepare and present guests' checks, ensuring any special requests are followed (such as split checks), and collect
corresponding payments.
Assist the entire service team throughout the meal period to ensure all guest's expectations are exceeded.
Stock service areas with supplies such as coffee, iced tea, tableware, share plates, silverware, and linens.
Fill salt, pepper, sugar, cream, condiment, napkins, and drink garnishes.
Must be dependable, report to work as scheduled and on time, and follow all policies regarding scheduling and
attendance.
POSITION QUALIFICATIONS
Competency Statement(s)
Customer Oriented - Ability to take care of the customers needs while following company procedures.
Working Under Pressure - Ability to complete assigned tasks under stressful situations.
Safety - Ability to work safely by following all safety policies and procedures.
Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
Communication - Ability to communicate effectively with coworkers, guests, and management to ensure all needs are
met.
Response to Direction - Receive and follow directions from supervisors; follow direction of computer-generated
tickets.
Teamwork Abilities - Ability to work together with a team in a positive manner to achieve a common goal.
Friendly & Energetic - Ability to exhibit a cheerful demeanor towards others and bring energy to the performance of
the task.
Neat & Well Groomed - Neat & Well Groomed
SKILLS & ABILITIES
Experience: Six months to one year prior related experience
Computer Skills: Experience with POS
Certifications & Licenses:
Must be at least 21 years of age.
Must take and pass all training tests 90% or higher.
PHYSICAL DEMANDS
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5 hrs/day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5 hrs/day)
Physical Demands Lift/Carry
Stand C
Walk C
Sit N
Manually Manipulate F
Reach Outward C
Reach Above Shoulder O
11-20 lbs C
21-50 lbs F
Push/Pull
13-25 lbs F
26-40 lbs O
Climb F
Squat or Kneel O
Bend F
Grasp C
Speak C
Other Physical Requirements
Vision (Near, Distance, Color, Peripheral, Depth)
Sense of Sound - Hear verbal requests by guests, coworkers, and managers.
Sense of Smell
Sense of Taste
Sense of Touch
Ability to wear Personal Protective Equipment (PPE) Facemask, non-slip shoes, back belt if lifting over 25 lbs,
safety glove when using knife.
Frequent use of stairs while carrying items and constant movement around the restaurant.
WORK ENVIRONMENT
Fast paced, high energy, moderately noisy environment containing multiple personality types. Can become crowded
and can become high pressure and/or high stress due to the physical demands of the facility and demands of the
clientele.