Job Details
Job Location
THE BLACK HAWK CASINO - SHAWNEE, OK
Description
The Steward is responsible for maintaining the cleanliness and ambiance of the restaurant during operation hours, ensuring the continuity of service by keeping the front and back of the house clean and welcoming to enrich the customer experience. Ensures a clean and workable dining and kitchen area at all times by pre-bussing and washing dishes as needed.
DUTIES/RESPONSIBILITIES
The following is a list of the essential duties/responsibilities.

1. Maintain best practice in cleanliness at all times.
2. Prep cleaning for opening/closing restaurant.
3. Pre bus tables, clean tables, bus dishes and wash dishes.
4. Ensure all open tables and seating areas are clean, sanitized, and wiped down.
5. Assist the cooks and host/hostesses as needed.
6. Washing kitchen equipment, utensils, dishware, flatware, etc.
7. Organize cleaned items and placing back where they are to be stored once dry.
8. Assist in the cleaning and sanitation of workstations, freezers, refrigerators, grills, ovens, etc.
9. Ensure all items are clean according to sanitation guidelines.
10. Maintain a clean and organized work area.
11. Keeping restaurant stocked with adequate supplies such as plates, glasses, silverware, and napkins.
12. Disposing of trash and other waste.
13. Record all breakage.
14. Will assist with receiving merchandise and inventory as needed.
15. Interact and coordinate with other team members to ensure outstanding customer experience.
16. Attends all scheduled team member meetings and brings suggestions for improvement.
17. Performs other related duties as assigned by supervisor.

Qualifications
QUALIFICATIONS

1. Ability to perform assigned duties in highly interruptive conditions with consistent pressure.
2. Must have developed strong interpersonal skills.
3. Detail-oriented and multi-task efficiently.
4. Prioritizes and works efficiently with limited supervision.
5. Professional attitude and expectations.
6. Must have excellent verbal communication with team members.
7. Must have excellent attitude and customer service experience to deal with both internal and external customers (internal is all team members of the Casino & Gaming Commission; external are the Casinos customers, vendors, and other government entities.
8. Must be able to handle a fast-paced environment.
9. Knowledge of OR the ability to learn to operate the food preparation and other equipment used in the Restaurant & Bar.
10. Works cooperatively and fosters teamwork by helping team members with essential functions.
11. Ability to obtain Gaming License from the Sac and Fox Nation Gaming Commission.

EDUCATION/EXPERIENCE
High school diploma or GED required. The ability to read English and understand either written or verbal instructions. Prior restaurant experience helpful.
REASONING ABILITY
Ability to apply common-sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables. Exhibits a cooperative demeanor when interacting with peers, supervisors and customers.
OTHER SKILLS AND ABILITIES
Ability to tolerate high stress, high pace workload, scrutiny from surveillance and audit of work. Ability to see problems and avoid situations that could be deemed to be illegal or represent a safety hazard to fellow employees or customers. Ability to handle a fast-paced environment. The ability to follow complex instructions and ability to perform assigned tasks under limited supervision.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Moderate physical demands: standing for prolonged periods of time. Perform all duties in a hot and humid environment. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and taste or smell. The employee is required to reach with hands and arms, and to sit, climb or balance and stoop, keel, crouch or crawl. The employee must routinely lift and/or move up to 40 pounds and push pull or drag up to 50 lbs.The employee is expected to distinguish between clean and dirty surfaces. At times, carry equipment from place to place and may be expected to carry work equipment throughout the shift. May be required to lift trash receptacles in order to properly clean and/or empty them. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are demonstrative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly exposed to cigarette fumes. The noise level in the work environment is usually moderate. This establishment promotes a drug-free work environment.
PUBLIC RELATIONS
Important attributes of any employee of the Sac and Fox Casino, along with the official performance of duties, are personal appearance and public relations. Each Team Member is expected to make every effort to be well-informed about the facility, pleasant, courteous and cooperative, and to act in a manner to command respect of co-workers and all other personnel. An optimistic attitude, patience and tolerance will help each employee in nearly all situations at the facility.
SERVICE CULTURE
The Steward will support a culture of service where motivated employees in this Casino take a customer-focused approach to their regular duties and work activities and where the customer is the most important visitor on our premises.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.