56 Customer Service Manager Jobs in Perrysburg, OH
The Blade is Hiring a Customer Service Manager Near Perrysburg, OH
Essential Functions
- Encourages team members to look for opportunities for process simplification and improvements.
- Directs the departmental improvement team in the creation and monitoring of key process improvement measurements and their graphic display.
- Designs and reports individual and departmental performance metrics for continuous improvement.
- Challenges team members in providing exceptional support to both external and internal customers.
- Focuses on helping team members improve their skills and knowledge through day-to-day coaching.
- Makes effective independent decisions representing day-to-day issues that do not require team discussion, input or agreement.
- Involves fellow team members in collaborative or team-empowered decisions.
- Ensures an efficient training program is in place, which includes written documentation of competencies necessary to be successful at the job, classes and courses required for the job.
- Helps the departmental team develop goals, action plans, and time tables.
- Ensures that work resources are reviewed and updated as needed.
- Build strong relationships with customers
- Help other employees understand customer issues and help Engineering to solve those issues to continuously improve products.
- Proactively communicate with customers to determining their needs, ahead of when they need them. This my be service trips and/or parts.
- Build a Customer Service department which can sustain itself by service revenue.
- Help to build a departmental budget.
- Generate revenue by selling service visits, such s for upgrades, rebuilds and preventative maintenance.
- Work with machine sales on satisfactory pricing of machine installs in order to maximize the chances of obtaining machine sales while at least sustaining the costs of the service department.
- Work with after-market part sales and warehouse management to strive to provide low turnaround times for standard or high use items.
- Very effective written and verbal communication skills.
- Excellent listening skills
- Empathetic
- Patient
- Good problem solver
- Motivational leader that can stay positive and help others stay positive and empathetic to Customer issues, even in stressful situations.
Position Type and Expected Hours of WorkThis is a full-time position, and hours of work and days are Monday through Friday, 8:30 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.
TravelTravel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.
Required Education And Experience
- Bachelor’s degree in business management or related field.
- 2 years management experience.
- Must have machinery experience.
Job Summary
Full Time
$86k-111k (estimate)
06/03/2024
07/26/2024
toledoblade.com
PORT CHARLOTTE, FL
200 - 500
1837
Private
JAMIE CHARLESTON
<$5M
Related Companies
About The Blade
The Blade is an online paper offering news, weather and sports information.
The job skills required for Customer Service Manager include Customer Service, Verbal Communication, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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