Job Title: Entry Level Customer Service Agent
Location: Austin, TX
Company: Blue Agency
Job Type: Full-time
Job Description: We are seeking a highly motivated and customer-oriented Entry Level Customer Service Agent to join our dynamic team. The ideal candidate will be responsible for providing outstanding customer service by handling inquiries, resolving issues, and ensuring customer satisfaction. This is a fantastic opportunity for individuals looking to start their career in customer service with opportunities for growth and development within the company.
Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services to customers.
• Document customer interactions and maintain detailed records of inquiries, comments, and complaints.
• Assist customers with placing orders, processing returns, and tracking shipments.
• Collaborate with team members and other departments to ensure customer needs are met.
• Follow company policies and procedures to ensure consistent and high-quality service.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.

Qualifications:

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficient in basic computer applications and customer service software.
• Positive attitude and a strong commitment to providing exceptional customer service.