Job description

Are you a highly organized individual with exceptional coordination skills and a knack for managing parts ordering? We are currently seeking a dynamic HVAC/Plumbing Dispatcher to join our team, where you'll play a vital role in scheduling service calls and handling parts procurement efficiently. If you thrive in a fast-paced environment and excel at multitasking, we want to hear from you!

Responsibilities:

● Coordinate and schedule HVAC and plumbing service calls for technicians

● Prioritize service requests based on urgency and customer needs

● Communicate effectively with customers to schedule appointments and provide updates on service status

● Dispatch technicians to job sites and ensure timely arrival

● Monitor technician progress and provide support as needed

● Maintain accurate records of service calls, technician availability, and customer information

● Handle parts ordering responsibilities, including sourcing and procurement

● Collaborate with vendors to ensure timely delivery of parts and equipment

● Resolve parts-related issues and maintain proper documentation

● Assist in other administrative tasks as needed

Requirements:

● Previous experience in a dispatching role, preferably in the HVAC or plumbing industry

● Strong organizational skills and the ability to prioritize tasks effectively

● Excellent communication and interpersonal skills

● Proficiency in computer systems and software applications

● Ability to remain calm and focused in high-pressure situations

● Knowledge of HVAC and plumbing systems is a plus

● Experience with parts ordering and inventory management preferred

● Flexibility to work evenings, weekends, and holidays as needed

Benefits:

● Competitive salary based on experience

● Comprehensive benefits package, including health insurance