You are a key member of the Office Experience team responsible for the staff and visitor experience of the office. Serving as the first point of contact for clients and visitors to the BCG office, the Concierge Assistant is valued as the "Chief of First Impressions". In addition, you will provide backup assistance to other members of the Office Experience Team, especially during peak times for internal and training events as well as perform general office tasks as necessary.

* Greet all guests and provide a welcoming experience

* Manage all guest visits to the office

* Maintaining the general appearance of the office and office equipment

* Stocking and maintaining cafe and common areas, support meeting and events as requested

* Coordinate print job requests and other requests as necessary to client facing teams

* Supporting local office affiliation, assisting with building services requests and performing other tasks as necessary

* Make updates to internal & external Microsites as directed

* Managing office and meeting room reservations

* Monitoring concierge inbox

* Maintain office documentation on processes and standard operating procedures

* Stocking refrigerators, snacks, etc.

* Ordering lunches, snacks, drinks as necessary

* Facility maintenance: annual & ad hoc

* Daily management of facility vendors: security, plant, cleaners, painters, furniture, etc.

* Additional office projects and tasks as assigned

BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world.BST is the operational heart of our business and is invaluable to our success. Roles such as finance, human resources, risk, and IT, help propel BCG forward. BST employees support the core of the organization and provide outstanding value to the business. As a BST member, you will work with inspiring, talented, dedicated, and curious colleagues in an energizing, fast-paced environment in which people are treated with respect and help one another to succeed. Working at BCG provides you with the opportunity to grow through interesting and challenging work and to have an active voice in your personal career development.

* Openness and receptiveness to meeting new people - culturally sensitive and have a passion for making guests and colleagues feel at home and welcome with a sense of pride

* High emotional intelligence and ability to control emotions, remain patient, and maintain service-oriented behavior while working efficiently in stressful situations

* Bachelor's degree, or equivalent experience desired

* 1 - 3 years of experience in a professional environment - concierge experience in a hospitality setting preferred

* Strong organizational and process management skills and are comfortable with multi-tasking and prioritizing within a fast-paced, demanding environment

* Ability to spend significant time walking and standing and to lift packages and equipment up to 30lbs

* Demonstrating critical thinking and interpersonal skills in an environment that requires juggling competing priorities among a variety of stakeholders

* Setting up a high standard of hospitality by providing guidance to colleagues and visitors in a concierge setting, rather than that of a traditional reception desk

* Being a focal point of contact for the office and being able to direct and facilitate internal and external inquiries related to the office

* Coordinating catering for small and large groups, including researching catering options, developing relationships with caterers and vendors, and setting up and tearing down food and beverages for numerous meetings and events

* Flexibly moving between being proactive and reactive mode with the ability to create and/or assess processes or better ways of delivering desired results

Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.