General Manager-SOHO NYC

NEW STORE OPENING-September 3rd

New UK based Women's Sustainable Fashion House opening their FIRST US store in Soho! This brands believes that their store leaders must create a culture of teamwork and excellence putting customers first while maintaining an operationally excellent store.

We are seeking a General Manager who is responsible to successfully manage the day to day running of the store to maximize sales, hiring and recruiting top talent and develop the team to grow to their fullest potential. This Manager must have a proven track record of successfully running stores and a desire to continue growing in their career with high standards and the ability to coach the team to deliver exceptional customer experiences, focused on behaviors that drive results and deliver operational excellence in all aspects of running the store.

RESPONSIBILITIES:

• Identify business opportunities to increase sales
• Recruit, interview, hire, complete Induction keeping the staffing levels adequate
• Train, coach, guide, supervise individuals/team in their role
• Monitor individual performance and coach to improvement
• Carry out reviews/appraisals
• Provide leadership; motivating individuals/team to be “their best”
• Role Model the expected selling behaviors including clienteling, uncovering customer needs, sharing product knowledge, and recommending appropriate outfits that create beautiful wardrobes for the customer
• Effectively organise all store operations and allocate responsibilities to the team
• Ensure all Health and Safety Standards are met
• Maintain awareness of market trends and how they relate to Selective Marketplace
• Be aware of what local competitors are doing
• Analyze store sales trends to ensure correct levels of stock and staff are in place
• Provide timely feedback to Head Office on stock performance
• Be knowledgeable of company procedures ie; stock taking, P.O.S.
• Effectively manage stock levels through accurate and regular stock checks
• Aware of Loss Prevention techniques that prevent shrink including internal, external and paperwork errors that can cause shrink; trains team to understand and effectively minimize shrink

QUALIFICATIONS:

• Minimum 2 years proven successful retail experience as Store Manager; apparel experience a plus
• Proven track record of providing outstanding customer service & driving sales results
• Creates a positive working relationships with corporate partners, peers, and direct reports
• Ability to evaluate KPIs and coach team behaviours to impact results
• Effective communicator with strong organizational skills
• Excellent Time Management skills
• Encourages team inclusion and development
• Motivates and inspires team
• Acts as an Ambassador for brand
• Good MS Office knowledge

About the brand:

We are a British, privately owned family business that has been trading for over 35 years, designing exclusive, luxury women’s clothing, we have an active customer base across the UK, US and in Germany. Our direct selling business is well established, and we have a flagship store in Chelsea, London, near the landmark Sloane Square, a second shop on Marylebone High Street, in the heart of the West End of London and our brand, Wrap London, has a flagship store in Westbourne Grove. We are looking to build our customer base by opening flagship stores in key states across the US.

Apply Today to be considered for the inaugural team!

Salary $100k-$120k based on experience (plus bonus and benefits)