280 Client Service Representative (ft/remote/junior) Jobs in New York, NY
The Bridge Inc. is Hiring a Remote Client Service Representative (ft/remote/junior)
We are designers, software engineers, product managers and analysts based in Germany and North America. We design products, services, customer experience and brands. We translate strategic objectives into impactful expressions that drive real results, empowering companies to reach their fullest potential.
Your Role
You will be the primary point of contact for our clients, ensuring their satisfaction and success with our products or services. This position offers an exciting opportunity for individuals with strong communication and problem-solving skills to make a positive impact and contribute to our clients' success.
- Build and maintain strong relationships with clients, serving as their trusted advisor and advocate within the company.
- Proactively reach out to clients to understand their needs, address any issues or concerns, and ensure their ongoing satisfaction with our products or services.
- Provide timely and accurate responses to client inquiries, requests, and support tickets via phone, email, or chat, and escalate as needed to ensure resolution.
- Collaborate with cross-functional teams, including sales, product, and technical support, to address client needs and deliver solutions that meet their requirements.
- Conduct regular check-ins and follow-ups with clients to gather feedback, assess satisfaction levels, and identify opportunities for upselling or cross-selling additional products or services.
- Assist in onboarding new clients, including guiding them through the setup process, providing training and support, and ensuring a smooth transition to our platform or services.
- Maintain accurate records of client interactions and activities in the CRM system, and provide reports and insights to management on client engagement, satisfaction, and retention.
- Bachelor's degree in Business Administration, Marketing, Communication, or related field.
- Proven experience in client success, account management, customer service, or related roles.
- Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
- Strong problem-solving and conflict resolution skills, with the ability to handle challenging situations with professionalism and diplomacy.
- Ability to work both independently and collaboratively in a fast-paced, team-oriented environment.
- Proficiency in CRM software, such as Salesforce, HubSpot, or Zendesk, and Microsoft Office Suite (Word, Excel, Outlook).
- Detail-oriented mindset, with a focus on accuracy and thoroughness in client interactions and record-keeping.
- Prior experience in SaaS or technology companies is a plus.
Everyday is Different: Engage in challenging initiatives with leading companies spanning diverse sectors such as FinTech, EdTech, Aviation, and more.
Focus on Career Development: Our yearly 360-degree feedback system, paired with diverse learning avenues, fosters your personal growth.
Remote First Company: We prioritize impact over being tied to the office. You’ll gather with your team once a week in person, and the rest of the time, you choose where you work best.
Latest Stack & Equipment: We back your excellent work with state-of-the-art equipment and the latest tech-stack.
Flexibility: Tailor your workday to fit your needs within the parameters of our flexible work agreement.
Mental Health First: Our external consultants equip us with strategies to maintain resilience and offer personalized coaching for work-related challenges.
Annual Company Retreat: Connect with colleagues from all locations during our annual retreat, where you can unwind and recharge away from the office environment.
Extra Time Off: On top of your allotted vacation days, you have the opportunity to take up to 20 additional days off as compensation for overtime during busy periods.
The Basics are Covered: Additionally, all fundamental needs are met, including competitive pay, insurance, 401(k) benefits, and access to gym/yoga memberships.
Apply now
Embarking on a new career journey can be daunting. That’s why we go above and beyond to ensure you feel embraced right from the start. Feedback is ingrained in our culture, ensuring you’re always informed about your application progress and the next steps. Excited? So are we! We’re eagerly looking forward to meeting you and welcoming you aboard the Bridges team.
Job Summary
Full Time
$65k-84k (estimate)
06/26/2024
07/24/2024
The job skills required for Client Service Representative (ft/remote/junior) include Customer Service, Problem Solving, Microsoft Office, Flexibility, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Service Representative (ft/remote/junior). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Service Representative (ft/remote/junior). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Service Representative (ft/remote/junior) positions, which can be used as a reference in future career path planning. As a Client Service Representative (ft/remote/junior), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Service Representative (ft/remote/junior). You can explore the career advancement for a Client Service Representative (ft/remote/junior) below and select your interested title to get hiring information.
If you are interested in becoming a Client Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Service Representative job description and responsibilities
Client services representatives manage client relationships and provide customer support.
02/07/2022: Monterey, CA
Promoting and maintain positive customer relations utilizing service excellence techniques.
02/20/2022: Richmond, VA
Client service representatives are responsible for taking care of users who have a hard time with some business element.
02/21/2022: Akron, OH
Customer service representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
12/22/2021: Altus, OK
Have an understanding and reception to clients' needs and give proactive customer support.
01/29/2022: Huntington, WV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Service Representative jobs
Some popular Client Service Representative hard skills are Customer Service, Client Services, Sales, Microsoft Access, Social Media, Marketing, Management and Banking.
01/10/2022: Long Beach, CA
A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers.
12/28/2021: Anderson, IN
Should have a proven customer support experience or experience as a client service representative.
01/05/2022: Ann Arbor, MI
Learn to resolve problems and prevent client dissatisfaction.
01/07/2022: Bradenton, FL
One year related experience required with customer service preferred.
12/31/2021: La Crosse, WI
Step 3: View the best colleges and universities for Client Service Representative.
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