Job Title: Middleware Support Engineer

Location: Atlanta/Charlotte/Raleigh

Duration: 24 Months Contract

Roles & Responsibilities:

Job Summary:

10 years of relevant experience in installing, configuring, and maintaining middleware applications (e.g., WebLogic, WebSphere, Apache, Tomcat, Datapower, IBM MQ, Tibco, MuleSoft, IBM ISVA)

Key Responsibilities:

Middleware Administration:

• Monitor and troubleshoot middleware-related issues to ensure high availability and performance.
• Upgrade (WebLogic, WebSphere, Apache, Tomcat, Datapower, IBM MQ, Tibco, MuleSoft, IBM ISVA) from one version to higher version.
• Well-versed in scripting languages like bash, sh, Perl, and csh
• Experience and aware of Technical concepts like caching, connection pooling, threading, transaction management, etc
• Recover the Middleware applications in case of the server/application crash.
• Provide production support for Middleware components, including Access Manager/Authentication.
• Integration of Middleware application for alerts/issues with ticketing tool to automatically generate the incidents.
• Manage middleware components, including Patching of Middleware applications, Capacity planning, performance tuning, Certificate renewals and deployments for internal and external certificates.
• Integration of Webservers with Middleware products(Weblogic, Tomcat, IIS, Jboss, WebSphere etc)
• Knowledge of different deployment tools like Bladelogic, teamsite, etc.

Support and Maintenance:

• Provide 24/7 support for middleware environments, including on-call rotation duties.
• Perform root cause analysis for incidents and implement preventive measures.
• Develop and maintain documentation related to middleware configurations, processes, and procedures.

Collaboration and Communication:

• Work closely with application development, infrastructure, and operations teams to ensure middleware solutions meet business requirements.
• Collaborate with vendors for middleware-related products and support.
• Communicate effectively with stakeholders regarding the status and progress of middleware initiatives.

Security and Compliance:

• Implement and maintain security best practices for middleware environments.
• Identify and remediate the Vulnerabilities on the Middleware application.
• Ensure compliance with organizational policies, standards, and regulatory requirements.
• Conduct regular security assessments and audits.

Continuous Improvement:

• Identify opportunities for automation and process improvement in middleware management.
• Stay updated with the latest middleware technologies, trends, and best practices.
• Participate in capacity planning and disaster recovery exercises.

Disaster Recovery and Business Continuity:

• Contribute to the design, development, and maintenance of disaster recovery procedures.
• Under guidance, incorporate changes approved by the CAB into the procedures.
• Participate in the execution of recovery procedures and provide post-recovery support as needed.

Documentation and Best Practices:

• Maintain comprehensive technical documentation in line with industry best practices.
• Create and update the Runbook and SOPs as per the standard procedures.

Knowledge and Skill Requirements:

• Support middleware solutions to enable the integration of different systems and applications
• Hands-on experience with application server migration and upgrade projects such as Tomcat, JBoss EAP, Apache, etc
• Strong oral and written communication skills
• Strong drive to excel in client service and customer satisfaction
• Flexible to working in shifts
• ITIL understanding with relevant ITIL qualifications
• Good interpersonal skills

Qualifications:

• Apache TOMCAT administration
• MS IIS administration
• WebSphere Application Server Network Deployment

Education:

A minimum of Bachelor's Degree or higher although relevant experience will be taken into consideration