Become an Employee-Owner!

Will pay for training!

The Brook is always looking for enthusiastic and motivated employees to join our 100% employee-owned family business. We offer a pleasant work environment, competitive wages, flexible hours and shifts, paid vacations and benefits.

Job Description:
The Casino Service Representative consistently provides prompt, considerate and courteous guest service and ensure all procedures are being followed as outlined in the Historical Horse Racing Department Manual.

Responsibilities and Duties:

• Actively roams gaming area and explains game functionality and gaming regulations, as needed to guests.
• Accurately processes all gaming machine jackpot payouts.
• Examines and signs jackpot tickets and prepares other documents as needed.
• Verifies and pays jackpot amounts to customers.
• Assists with necessary information on ticket issues.
• Loads voucher paper/HHR tickets into machines as needed.
• Records any issues with gaming machines on tech log.
• Carries out light preventive maintenance.
• Carries out minor maintenance on slot machines as required, such as, clearing bill validators and printer jams.
• Cleans gaming machines and helps keep casino clean.
• Provides exceptional customer service.
• Makes change for customers -Helps resolve minor customer concerns/disputes.
• Maintains a clean and safe environment throughout the shift.
• Assists as needed in support of casino operations.
• Control Minimum Procedures, Federal requirements for Anti--Money Laundering, Company Policies and IRS reporting
• Assists with necessary information on ticket issues.
• Obtains thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• All other duties as assigned.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Weekends as needed

Application Question(s):

• Are any of your relatives already employed at The Brook? If yes, give name, position and relationship to you.
• Do you meet the minimum age requirements?

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person