Our mission to "Reinvent Contractor Service", is best achieved by investing in our employees, always doing what's right, and delivering a 5-star experience every step of the way.

When we invest in our employees, we create a rewarding, satisfying culture that fosters rapid personal and professional advancement. Happy employees lead to better experiences for our customers, a better community for us to live and work in, and a better world. Let’s be better!

Have a 5-minute conversation with us and find out why our culture is at the core of being a Top 100 Culture Award Winner and an official Certified Great Place To Work!

Title: Office Administrator

Hours: Part time/up to 25 hours per week. Opportunity to move into full-time role in the near future

Reports to: Owner(s)

Position Summary:
The Office Administrator is a critical position that drives results and ensures operational success by supporting the team in various office functions. This position is responsible for coordinating office activities and operations to secure efficiency and compliance of company policies and daily tasks. To ensure that all administrative tasks are completed and in place to provide adequate support to each staff member of various departments within the company. This position is also a customer-facing position that regularly connects with customers to ensure satisfaction and resolve issues - customer service and commitment to excellence is key!

The ideal candidate will possess the following qualities:

• Highly Organized/Disciplined overseeing daily operations
• Urgency around results.
• Understanding of spreadsheets and documentation and QuickBooks.
• Appreciation for customer service, comfortable with conflict and conflict resolution
• Cares deeply for the installers and the sales team that you work with and oversee
• Persistent in getting answers and results
• Team player
• Involved in the hiring and firing process and staff performance evaluations.
• Enjoys following and improving systems

Overview of primary tasks and activities needed in this role:

• Communicating with customers and work colleagues by means of phone, email, and various messaging systems, Zoom, Face Time, etc. Resolving issues, answering questions and requirements.
• Follow up all leads by any means that are received to make sales appointments. Continuing to do so until the lead is contacted or completely exhausted.
• Prepare weekly and monthly financial reports
• Follow-up with customers to ensure satisfaction and solicit reviews
• Scheduling of installations and communicating work instructions to install teams.
• Scheduling of sales leads and communicating with sales teams.
• Ordering materials from suppliers to ensure they arrive on time and holding them to account when they do not meet our service expectations.
• Invoicing clients
• Collecting Payments
• Follow up sales estimates that are more than 10 days old trying to secure the business.
• Reporting to owners on a daily/ weekly basis.
• Attend and present/ prepare charts, graphs and agendas as requested.
• Take part in all Brothers Gutters meetings/ webinars when required.

If organization, problem solving, and being a valued part of a caring and supportive team gets you excited to go to work, we would LOVE to talk with you!

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: No more than 25 per week

Benefits:

• Paid time off

Schedule:

• Day shift
• Monday to Friday
• No nights
• No weekends

Application Question(s):

• Safety and integrity are non-negotiable. Are you willing to submit to a criminal background check and drug test prior to employment?

Experience:

• Microsoft Office Suite: 1 year (Required)
• Administrative experience: 1 year (Preferred)

Ability to Commute:

• Sioux Falls, SD 57104 (Required)

Ability to Relocate:

• Sioux Falls, SD 57104: Relocate before starting work (Required)

Work Location: In person