10 Guest Service Associate Jobs in Brunswick, ME
The Brunswick Hotel / Noble Kitchen & Bar is Hiring a Guest Service Associate Near Brunswick, ME
Job Description
Join our team as a Front Desk Associate at our boutique hotel, where your vibrant personality shines as brightly as our exquisite atmosphere. We're seeking a dynamic individual who effortlessly combines charm, professionalism, and impeccable customer service to create an unforgettable first impression for our esteemed guests. If you have a captivating smile, a knack for making people feel welcome, and a passion for delivering exceptional experiences, then this is the perfect opportunity for you to elevate hospitality to new heights. Embrace the art of enchantment and embark on a rewarding journey as a Front Desk Associate with us.
This is a Part-Time- or Full-Time position. Expected regular shifts will include eight-hour shifts spanning 7:00 am to 11:00 pm.
The Brunswick Hotel and Noble Kitchen & Bar, managed by Hay Creek Hotels, offers 51 upscale guest rooms and suites, a chef-driven local restaurant with seasonal outdoor patio, and meeting and event space just 30 minutes outside of Portland, ME. Visit thebrunswickhotel.com and noblekitchenbar.com for more information. Visit www.thebrunswickhotel.com and www.noblekitchenbar.com for more information.
Job Summary:
· Provide telephone services and operate the multi-line telephone switchboard effectively. Receive and transfer all calls, voice messages, and mail of guests and hotel employees.
· Greet and welcome all guests in a professional and hospitable manner. Direct guests to the appropriate area.
· Register guests and securely assign them a guest room and room key. Verify guest credit and process payment upon check-out.
· Have a thorough working knowledge of hotel property management system and rates/packages offered. Regularly check availability for reservation inquiries. Make and confirm reservations over the phone and coordinate those submitted online.
· Assist guests with any and all needs, including assisting in bringing luggage to their rooms, making restaurant reservations, and ensuring housekeeping and maintenance requests.
· Communicate all guest room status changes to Housekeeping department.
· Professionally handle guest complaints, problem solve to satisfy all guest needs, and follow up with manager.
· Have a thorough knowledge of hotel services, local shopping, dining, entertainment, and travel directions.
· Deliver guest amenities as necessary.
· Know and practice all safety and emergency procedures. Lead emergency situations, such as evacuations. Follow all key procedures. Secure guest valuables. Manage Lost and Found per policy.
Required Experience:
- High School diploma or equivalent.
- Must be very skilled with technology and a quick learner. Working knowledge of a Property Management System preferred.
- 1 year customer service experience required, hotel environment highly preferred.
- Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude.
- Proven success in handling guest complaints.
- Ability to operate smoothly and professionally under high stress situations.
- Flexibility to work nights or mornings, weekends, holidays, and busy seasonal days (i.e. town festivals).
Hay Creek offers an extensive benefit and incentive package, including;
· Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness
· Competitive Salary/Wages
· Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave
· Standard Annual Performance/Salary Reviews
· Merit and Cost of Living Adjustments
· Complimentary Meals Daily
· Free Parking
· Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties
· Discounts at specific property partners (NEIRA, Historic Hotels of America)
· 50% Discount when Dining at any HCH Property
· Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.)
· Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities
· Supportive, open-door policy work environment
· Work Culture that is fun, energetic and motivating
· Employee Recognition Program - 'Delight and Surprise Dollars'
· Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.
Job Summary
Full Time
$27k-35k (estimate)
06/16/2024
07/04/2024
thebrunswickhotel.com
Brunswick, ME
<25
Restaurants & Catering Services
Related Companies
The following is the career advancement route for Guest Service Associate positions, which can be used as a reference in future career path planning. As a Guest Service Associate, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Associate. You can explore the career advancement for a Guest Service Associate below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Associate job description and responsibilities
Monitor all check-in of guests and process all complaints and requests
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Administer all reservations for guests and forecasts requirements and handle various cancellation requests of guests.
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Provides quick, attentive, positive, friendly and professional service to hotel guests while communicating in clear and concise manner
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Support guests with registration and accommodation assignments, helping with special requests when needed and possible.
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Customer Service Associates perform a variety of support tasks to offer exceptional service to customers.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Associate jobs
Guest Services Associate falls under the broader career category of Hotel, Motel, and Resort Desk Clerks.
02/12/2022: Florence, AL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
01/26/2022: Eugene, OR
A good guest services employee greets every guest with a smile and kind word.
01/26/2022: Evansville, IN
Because a guest service associate has to multitask and serve many guests at once, a good employee must keep calm under pressure.
02/07/2022: Tampa, FL
The best guest service professionals have a deep knowledge of how their companies’ products work.
03/30/2022: Lexington, KY
Step 3: View the best colleges and universities for Guest Service Associate.
