General Purpose

Attend to patients on the phone and in person. Co-ordinate and organize appointments and administration to facilitate the efficient running of the dental office.

Main Job Tasks, Duties and Responsibilities

• Greet Patients
• Register New Patients According to Established Office Protocols
• Assist Patients to Complete All Necessary Forms And Documentation
• Verify And Update Patient Information
• Inform Patients of Dental Office Procedures And Policy
• Move Patients Through Appointments As Scheduled
• Enter All Relevant Patient Information Into Data System
• Maintain And Manage Patient Records In Compliance With Privacy And Security Regulations
• Answer and Manage Incoming Calls
• Respond and Comply to Requests For Information
• Schedule Patient Appointments
• Confirm Upcoming Appointments And Recalls According To Office Protocol
• Check Daily Appointment Schedule
• Fill In Cancellations And No-Shows
• Collect And Receipt Payments From Patients at Time of Treatment
• Inform Patients of Financial Treatment Plan Options
• Prepare Claim Forms for Dental Insurance
• Maintain A Professional Reception Area
• Safeguard Patient Privacy and Confidentiality

Education and Experience

• General Education Degree or High School Diploma
• Knowledge of Dental Terminology, Procedures And Diagnosis
• Knowledge of Computer And Relevant Software Applications
• Knowledge of General Administrative And Clerical Procedures
• Working Knowledge of Dental Insurance

Key Competencies and Skills

• Excellent Communication Skills
• Open Dental Software
• Courteous and Professional
• Information Collection and Management
• Planning and Organizing
• Accuracy
• Customer Service Skills
• Team Work
• Initiative
• Adaptability
• Confidentiality

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person