Position Overview

The General Manager is responsible for consulting with qualified patients and caregivers, and administering approved medical marijuana products. The General Manager oversees all activities related to the operation of the Dispensary to include patient identification and registration, record retention, product tracking and inventory control as directed by the Chief Operating Officer.

Major Areas of Responsibility include:

• The General Manager ensures compliance with rules and regulations and directly supervises the activity within the dispensary to include dispensary staff training and education.

• The General Manager provides management and leadership in the Dispensary to include monitoring all point of sale transactions.

• The General Manager manages patient specific logs as required (the receipt, storage and auditing of all inventory), is responsible for ordering new inventory and supplies, and maintains accurate records using ADILAS - the Dispensary inventory tracking software program.

• As the responsible party at the Dispensary, this position resolves all inventory discrepancies and patient-staff conflicts.

• The General Manager is responsible for the development of the Dispensary privacy policies and procedures, the security and confidentiality of all patient information, as well as overall compliance with HIPAA.

• Directs and monitors department managers to accomplish goals of the plan, consistent with established safety procedures.

• Maintains records required by public health law and ensures quality assurance plans, including but not limited to plans to detect, identify and prevent dispensing errors related to product packaging and labeling.

• Manages and implements policies and procedures for any retesting of returned approved medical marijuana products, storage and/or disposal of such products, and meeting reporting requirements for adverse events and product recall.

• This position is responsible for assisting with implementing and maintaining security systems for tracking, record keeping, record retention and surveillance related to all product at every stage of storage, delivery, transportation, and distribution.

• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, teamwork, and high performance

• Implement HR policies and programs in support of company initiatives. Direct all compliance efforts for the company to minimize risk

• Ensure job descriptions for all positions are accurate and current

• Conduct investigations: respond to unemployment claims, EEOC, DOL, and/or employee relation issues such as employee complaints, harassment allegations, and civic rights complaints. Settle grievances in coordination with senior counsel

• Conduct exit interviews, analyze data and make recommendations to the management team for corrective action and continuous improvement

• Create organizational development and employee training programs

• Conduct performance reviews with employees & monitor employee productivity, attitudes, and performance results

• Implement HR related software systems in collaboration with IT partners

• Recruit and retain top quality staff for each department; conduct interviews. Manage talent acquisition and workforce management plan.

• Build a quality assurance program that is tied to performance review process.

• Develop progressive and proactive compensation and benefit programs to provide motivation, incentives and rewards for effective performance. Manage leave administration practices.

• Maintain excellent facilities conducive to enhancing employee productivity.

• Provide company-wide communication & manage change.

• Ensure employee safety, wellness, and health & welfare.

Minimum Qualifications (Skills, Knowledge & Abilities):

• Three years of experience managing a retail operation.

• Must be passionate about handling all aspects of a retail operation to include staffing schedules, compliance, inventory control, purchasing and theft prevention and product diversion.

• Demonstrated management and leadership skills in a high growth environment are preferred

• Operations management to include production oversight and accountability

• Excellent and effective consulting skills

• Strong conflict management skills

• Strong interpersonal and negotiation skills

• Solid business acumen, management reporting, and problem solving skills

• Exceptional interpersonal skills, including: listening, coaching & training

• Strong leadership, project management & time management skills

• Excellent written, verbal and non-verbal communication skills

• Ability to develop strong relationships and experience working with senior level executives

• Ability to prepare written reports and correspondence, and presentations to senior leadership as required

• Ability to manage and administer a broad range of tasks including resolving complaints counseling managers and employees on the interpretation of policies, procedures and programs

• Ability to objectively coach employees and management through complex, difficult and emotional issues

• Ability to build and maintain positive relationships in order to gain support and achieve results both internally and externally

• Ability to exercise sound judgment and make decisions in a manner consistent with confident leadership

• Ability to organize and prioritize work

Background Check:

As a condition of employment, all employees are required to submit to a CSI background check. Employment decisions, in compliance with state law, were based on an employee’s background report at the time of hire. Employees have a duty to report any changes in their background to their Manager as soon as the employee is aware of the event.

Experience and Education:

Possession of a Bachelor’s Degree and three years of experience at a management administrative level with an emphasis on employee relations and talent management or equivalent combination of education and experience. Experience must include hands-on responsibility for the full scope of human resources activities, both operations and analysis.

Physical Demands:

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

Work environment characteristics are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. Business travel may provide for varying degrees of change in work environment. The noise level in the work environment is usually moderate.

Job Type: Full-time

Pay range: $67-85K, plus benefits

The Cannabist Company, formerly known as Columbia Care, is one of the most experienced cultivators, manufacturers and providers of cannabis products and related services, with licenses in 14 U.S. jurisdictions. The Company operates 104 facilities¹ including 81 dispensaries and 23 cultivation and manufacturing facilities, including those under development. Columbia Care, now The Cannabist Company, is one of the original multi-state providers of cannabis in the U.S. and now delivers industry-leading products and services to both the medical and adult-use markets. In 2021, the Company launched Cannabist, its retail brand, creating a national dispensary network that leverages proprietary technology platforms. The company offers products spanning flower, edibles, oils and tablets, and manufactures popular brands including Seed & Strain, Triple Seven, Hedy, gLeaf, Classix, Press, and Amber. For more information, please visit www.cannabistcompany.com.

Recognized for it comprehensive benefits, ongoing training opportunities and commitment to diversity and equity inclusion both internally and with external vendors, The Cannabist Company has earned a spot on mg Magazine’s America’s Top Cannabis Industry Employers list.

The Cannabist Company provides full-time employees with an excellent benefits and compensation package including but not limited to competitive wages, paid holidays, vacation and sick time, 401K with company match, multiple health plan choices, dental, vision, pet and life insurances, 100% paid short-term disability, optional long-term disability insurance and more!