• Perform all end-of-day processing of hotel financial records
• Perform all Guest Service/Front Desk functions as required to accommodate in-house guests and guest arrivals and departures.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs; assist individuals with disabilities.
• Speak with others using clear and professional language; thank guests with genuine appreciation.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Assist in other departments when the need arises, as directed by Supervisor.
• Excellent grooming and appearance standards are required.
• Excellent verbal and written skills are required.
• Problem-solving skills are critical.
• Ability to take direction and work independently is required.
• Promptness and exceptional attendance is required.
• Requires a working knowledge of Front Desk and Operations policies and a general knowledge of the hotel.
• Requires knowledge of and ability to operate computer equipment and the reservations system.
• Requires flexibility in scheduling, with the ability to assist with Front Desk coverage if/when needed.

OTHER REQUIREMENTS:

• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Follow all company policies and procedures.
• Maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.
• Stand, sit, or walk for extended periods of time.
• Ensure a professional appearance, a clean uniform, and adherence to other company appearance standards.
• Perform other reasonable job duties as requested by Supervisors.
• High School diploma or equivalent experience.

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 30 per week

Schedule:

• 10 hour shift
• 8 hour shift

Work setting:

• In-person

Work Location: In person