We believe that hospitality is a transformative art — that this “place” can do more than inspire and nurture its guests, team, and partners. It can inspire an entire city, country, and world. By captivating the hearts and imaginations of a new generation with renewed passion, purpose, and intention, we’re building a hospitality company and place that celebrates humanity, where we can be a source of hope, care, and delight, where people are inspired to be the best version of themselves — kinder, more open, and more gracious. And, that we have the power to carry that spirit with us into our hearts, lives, communities, and everywhere we go.

Our Values

Own Your Integrity Deliver Grace Strive for Well-being

Act With Compassion Serve with Excellence Embrace Humility

JOB SUMMARY

Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the property's restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.

PROFILE

Education and Experience

High school diploma or GED; 4 years' experience in the culinary, food and beverage, or related professional area.

OR

3-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 5 years' experience in the culinary, food and beverage, or related professional area.

CORE WORK

Ensuring Culinary Standards and Responsibilities are Met

• Supervises restaurant kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.

• Maintains food preparation handling and correct storage standards.

• Recognizes superior quality products, presentations and flavor.

• Plans and manages food quantities and plating requirements for the restaurant.

• Assists in developing daily and seasonal menu items for the restaurant.

• Follows proper handling and right temperature of all food products.

• Estimates daily restaurant production needs.

• Develops new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant.

• Checks the quality of raw and cooked food products to ensure that standards are met.

• Determines how food should be presented and creates decorative food displays.

Leading Kitchen Team

• Supervises and coordinates activities of cooks and workers engaged in food preparation.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; leads by example.

• Supervises and manages restaurant kitchen employees. Managing all day-to-day operations.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serving as a role model to demonstrate appropriate behaviors.

• Maintaining the productivity level of employees.

• Ensures employees understand expectations and parameters.

Setting and Maintaining Goals

• Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc.

• Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work.

• Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

• Effectively investigates, reports and follows-up on employee incidents.

• Knows and implements company safety standards.

Driving Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Empowers employees to provide excellent customer service.

• Handles guest problems and complaints.

• Interacts with guests to obtain feedback on product quality and service levels.

Managing and Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes.

• Manages employee progressive discipline procedures.

• Participates in the employee performance appraisal process, providing feedback as needed.

• Uses all available on the job training tools for employees.

• Assists as needed in the interviewing and hiring of employee team members with appropriate skills.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Attends and participates in all pertinent meetings.

Physical Requirements:

The physical demands described here are representative of those that must be met by a colleague to perform the essential functions of this job successfully:

Must be able to lift equipment, supplies, etc. of at least 70 pounds.

Must be able to continuously stand for up to 8 hours per shift.

Must be able to resolve problems, handle conflict, and make effective decisions under pressure.

• The role may require extended periods on your feet, especially during peak hotel hours or events.
• Clear vision is important for reading reports, analyzing data, and overseeing Concierge activities.
• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Why work at The Charleston Place:

Enjoy free meals in our employee café.

Paid Time Off based on hours worked, up to 16 days in your first year.

8 Paid Public Holidays

Wellness Reimbursement

Up to 4.5% Company Match – Retirement Savings Plan

Medical, Dental, Vision Insurance

Flexible Spending Account

Health Savings Account

Colleague Commuter Benefit

Hotel discounts at Spa and Dining Outlets

Friends & Family Hotel Room Discounts

Charleston Place participates in E-Verify.