1 Operations Manager Job in Terral, OK
The Chickasaw Nation is Hiring an Operations Manager Near Terral, OK
Description
We are currently looking for a Full Time Operations Manager to join our Riverstar team.
Summary:
Responsibilities:
- Manages the casino assets of shift worked
- Investigates and resolves all monetary discrepancies
- Witnesses top prize pay outs when high limit pay outs occur
- Conducts departmental audits to ensure compliance regulations are followed and concerns addressed
- Assists all casino areas with daily operations as compliance regulations require
- Support and/or maintain a safe, secure and healthy work environment by establishing, following and enforcing standards and procedures and by complying with policies, procedures and regulations
- Conducts visual audits of facility
- Communicates potential safety or facility maintenance concern to respective management team
- Responds to safety concerns using sound judgment in addressing concerns
- Remain current on all barred individuals and take appropriate action if individual is in the facility
- Completes facility operations-focused projects as directed by senior facility management
- Assists with orientation, special activities and training on specific procedures, tasks or equipment
- Ensures compliance with all laws, rules, regulations, policies, procedures and guidelines for assigned work area
- In a timely manner, assists in resolving customer and employee complaints not resolvable by subordinates by listening, investigating and answering questions
- Participates in job candidate interviewing and selection process
- Interviews and selects job candidates
- Conducts hire, separation, and performance reviews of subordinates
- Maintains confidentiality, security, and integrity of data and information
- Participates in performance improvement activities to measure, assess and improve the quality of assigned work area
- Performs all other duties as assigned
- Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines and meets needs
- Seeks positive experience and outcomes
- Completes all training and development requirements and participates in continuing education opportunities
- Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Shares responsibilities for maintaining adequate supplies and equipment
- Maintains general upkeep of work area and maintains a safe environment
- Observes and addresses potential environmental hazards and risks
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- May provide break coverage for others as assigned
- May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit
- Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
Competencies:
Essential:
- Follow instructions, both written and oral
- Adhere to all scheduling and attendance requirements
- Honesty, truthfulness, reliability, accountability
- Read, understand and apply regulations and policies
- Must possess knowledge of Poker room games
- Class II and III gaming and management issues
- Organizational and time-management
- Communicates verbally with team, departments, guests and management
- Writes effective communications with team, departments, guests and management
Skills:
Experience:
Essential:
- 4 years directly related experience with management
- 3 years directly related experience
Education:
Essential:
- High School, GED or Equivalent
Credentials:
Essential:
- Participation in Fast Track Leadership Training program
- Pass gaming background check
- CN Core Leadership Level 2
- Gaming license or permit as required by assigned position
Working Conditions:
Essential:
- Casino
- May work where cigarette smoking occurs
- Sitting up to 50% of shift
- Standing up to 100% of shift
- Walk up to 100% of shift
- Pass pre-employment drug test
Job Summary
Full Time
Social & Legal Services
$91k-115k (estimate)
06/27/2024
08/27/2024
chickasaw.net
ADA, OK
100 - 200
Private
JOHNNA WALKER
$5M - $10M
Social & Legal Services
Related Companies
About The Chickasaw Nation
The Chickasaw Nation is a government organization that provides programs and services that includes community, culture, education and legal.
The job skills required for Operations Manager include Leadership, Customer Service, Scheduling, Team Management, Accountability, Interviewing, etc. Having related job skills and expertise will give you an advantage when applying to be an Operations Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Operations Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Operations Manager positions, which can be used as a reference in future career path planning. As an Operations Manager, it can be promoted into senior positions as a Senior Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Manager. You can explore the career advancement for an Operations Manager below and select your interested title to get hiring information.
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