Summary of Position: The Quality Specialist support the Sr. Director and Directors with Quality/Compliance activities including incident/accident reporting, outcomes reporting, chart audits, investigations for CHOR YFS (which includes the entities doing business as Children's Home of Reading, Edison Court, Affinity Services, and Community Prevention Partnerships), Crossroads Programs, Inc. and other affiliates as assigned. The Quality Specialist ensures proper implementation of policy and procedures and ensures provision of quality services throughout all entities. This is a hybrid position. Some travel may be required depending on needs of affiliates. Occasional after hours may be necessary in emergency situations.

Duties and Responsibilities:

• Partners with Quality Department and program team members to ensure quality service delivery and reduce fraud, waste, and abuse.
• Assists with ensuring compliance with EHR components and agency policies and procedures, all federal, state, and local regulations and laws, and all licensing and accreditation regulations.
• Addresses any domain configuration, reporting, and/or training needs collaboratively with the EHR Manager and Staff Development Department.
• Supports implementation and/or merging of Credible EHR domains
• Effectively maintain administration of domains, a.k.a. responsible for “domain wellness”.
• Is knowledgeable of and advises teams on best practices on use of EHR for service delivery.
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for
• Provides/Assists EHR New Hire, End User, and Administrative Trainings and support, as requested.
• Adhere to all policies and procedures, with the most stringent attention to complying with all governmental and HIPPA mandated patient confidentiality Holds all company and employee information at the highest level of confidentiality.
• Follows and promotes a trauma-informed approach when assisting with client and employee complaints/investigations.
• Facilitates data collection in areas such as incident/accident reports, completion of consumer feedback surveys to identify any programmatic concerns, outcome measurements, and compliance reporting.
• Completes record compliance audits, and aggregate results.
• Gathers and sends data for external requests for Assists with preparations for licensing, county or other visits when needed.
• As needed, completes credentialing/contracting documents.
• Assists with records management as required, both in paper and electronically.
• Assists in developing solutions to identified department problems in cooperation with
• Participates in PQI committees when assigned.
• Remains flexible to provide assistance with emergencies in the evening or weekend hours for any significant compliance concerns or EHR-related problems.