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Cigna Healthcare’s International Health business is committed to strengthening our Agile operating model to best execute and deliver against our strategic priorities. As part of this transformation, we are seeking an Agile Product Owner to join the team to support the ongoing delivery of our Provider portal and digital experience. This is an excellent opportunity to join our evolving Agile Product Management team as we shape our agile framework across our international business.

The Agile Product Owner will be responsible for owning the product backlog, including communicating the end user requirements, defining user acceptance criteria for requirements, and prioritizing and managing the backlog. The role represents the “voice of the customer”, ensuring that the team is working on stories that maximize business value and deliver necessary functionality to our healthcare provider partners.

The Product Owner will be responsible for understanding internal stakeholders and end users deeply and must synthesize information from multiple sources to ensure backlog readiness and quality. The individual must exercise considerable creativity, foresight, and judgment in conceiving, planning, and delivering initiatives. Ideal candidate must possess a broad base of skills and knowledge spanning technology, business, user experience design, and agile development practices. They will work with multiple stakeholders to determine the business and technology objectives for their team and ensure solutions deliver tangible business value. 

The Product Owner will report into the Product Management Manager for their experience area and collaborate to set business objectives and establish roadmaps based on business priorities and optimizing value. They will work closely with the Scrum Master and UX / UI experts to guide the teams towards successful delivery as they decompose features into user stories and prioritize work to optimize pace and value within the Program Increment. The individual will also work closely with their Change Readiness Lead, Subject Matter Experts, and Key Stakeholders to ensure business areas are ready for the changes as capabilities are developed and released to end users.

Key Responsibilities:

• Collaborates with stakeholders to ensure alignment between business strategy and product development efforts
• Collaborates with Product Manager and Portfolio Managers to ensure backlogs align to business and product roadmaps
• Has final decision-making authority on acceptance criteria for product functions
• Maintains and refines the inflow of work to the team (product backlog)
• ​Responsible for decomposing features into user stories and acceptance criteria
• Ensures stories clearly communicate customer/stakeholder needs to the Scrum team; work with team to clarify stories as necessary
• Sets and communicates the team’s scope for the current iteration
• Assesses business value and prioritizes all stories to ensure work focuses on those with maximum value and aligns with strategy
• Collaborate with UX/UI teams to ensure the customer voice is embedded at all stages of the product delivery cycle
• Partners with the Product Managers by contributing to story mapping and brainstorming activities to prepare and decompose work for teams
• Ensures the outcome and value is clearly defined and communicated to support technical assessments of solutions with the development team
• Works closely with cross-functional teams to validate product hypotheses and make data-informed decisions
• Must be aware of other work being completed within the Release Train so that they can help teams proactively manage risks and dependencies and propose optimal solutions
• Understands and supports inter-team dependencies and escalates prioritization issues when necessary
• Clearly communicates release timing and delivery dates to Product Management, Portfolio Leads and Key Stakeholders
• Works closely with their Scrum Master to understand progress to plan, identify blockers and paths to resolution
• Reports outward on progress against PI objectives and is accountable for JIRA reporting quality
• Supports UAT and business readiness activities to ensure new capabilities deliver expected value for internal and external stakeholders

Required skills and experience:

• Agile Product Owner experience 3 years required for external candidates
• Experience in healthcare industry preferred
• Bachelor’s Degree required
• Strong English language skills required
• Knowledge of agile methodology required
• Experience working in JIRA tool or an equivalent preferred
• Both technically deep and business savvy enough to interface with cross-functional partners
• Proven ability to develop strong working relationships and establish a high level of credibility across functional and lines of business
• High attention to detail and proven ability to manage multiple, competing priorities simultaneously
• Demonstrates strong decision-making skills and problem-solving techniques
• Demonstrates ability to work independently and as part of a collaborative team in a fast paced and changing environment
• Strong adaptive capability; ability to approach problems pragmatically and creatively in the phase of changing circumstances, resources and direction
• Strong analytical skills and proficiency in using data to inform product decisions and measure success
• Some degree of flexibility to work with International Health stakeholders across multiple regions and time zones

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.