The job profile for this position is Infrastructure Engineering Advisor, which is a Band 4 Senior Contributor Career Track Role.

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Our people make all the difference in our success.

Help us visualize our future. Get ready for a job that encourages you to think strategically yet stay connected with your teams. Do you have video and trouble-shooting experience? If so, prepare to innovate, create, and inspire. The Video Operations Advisor (Infrastructure Engineering Advisor) ensures configuration, installation, planning, configuration, operation, and maintenance of enterprise VTC equipment, including infrastructure, conference room, desktop, and mobile codecs.

Must be a current contractor with Cigna, Express Scripts, or Evernorth. Evernorth is a new business within the Cigna Corporation.

Responsibilities

• Provide break/fix and end-user support on all video platforms and ensure that all issues are resolved within SLA guidelines.
• Maintain our video environment to ensure availability, current and complete functionality
• Contribute feedback to Subject Matter Expert teams regarding the supportability of platforms
• Provide on-call support for after-hours issues
• Maintain platform documentation and updates
• Assist in configuration, installation, planning, configuration, operation, and maintenance of enterprise VTC equipment including infrastructure, conference room, desktop, and mobile codecs.
• Assist in the development and maintenance of end-user resources
• Provide meeting support for leadership stream and WebEx events (VP level)
• Work with ESS and Media Services to provide ELT meeting support
• Manage hardware inventories in the Wilde Building, and ship as needed

Qualifications

• High School diploma; GED or equivalent.
• A minimum of 1 year of experience in operational support of video conferencing, voice or related environments
• A focus on user community is a must
• Experience in these specific platforms is desired:
  • Cisco Video Conference Endpoints and Infrastructure
  • CUCM UC environment
  • Room AV environments
  • WebEx control hub admin environment

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.