Teller Supervisor

Job Summary:

The Teller Supervisor will manage deposits, withdrawals, and other financial interactions while providing excellent customer service. The Teller Supervisor will supervise the other tellers in the office, ensuring smooth and orderly operation of teller lines and related functions.

Supervisory Responsibilities:

• Supervises and manages other bank tellers as assigned.
• Maintains sufficient, skilled bank staff by scheduling appropriate employees and providing ongoing training and cross-training opportunities.
• Collaborates with Branch Operations Manager to conduct performance evaluations that are timely and constructive.
• Reports bank drawer shortages and other discrepancies, ensuring that all differences are managed according to bank policies and practices.

Duties/Responsibilities:

• Conducts various banking transactions including cashing checks and accepting deposits in accordance with the Bank’s established policies and procedures.
• Issues bank and personal money orders, and correspondent drafts.
• Verifies important information including endorsements, dates, and identification, to cash or deposit checks and pay out funds.
• Records transactions into banking system, producing computer-generated receipts.
• Maintains proper currencies and coins in bank drawers.
• Balances all monies in cash drawers at the end of each shift.
• Calculates daily transactions using appropriate technology, which may include computers or adding machines.
• Prepares monies for deposit or shipment to branch banks or the Federal Reserve Bank.
• Orders a cash supply to meet daily needs.
• Demonstrates a helpful and friendly attitude.
• Identifies and capitalizes on opportunities to sell or promote new bank services.
• Maintains the teller area to ensure the safety of all negotiables and confidential records.
• Manage risk in every transaction and detect fraudulent transactions to prevent loss.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal communication skills.
• Thorough understanding of customer service.
• Ability to remain friendly.
• Excellent managerial skills.
• Provide excellent customer service in a professional and timely manner
• Above average knowledge of fundamental mathematics.
• Ability to be trustworthy and act with integrity.
• Ability to remain calm and to minimize panic in the event of a robbery.

Education and Experience:

• High school diploma or equivalent required.
• Previous experience working directly with the public is preferred.
• Five years experience as a Bank Teller.
• Two years experience as a supervisor.
• Complete and pass all required training courses as assigned

Physical Requirements:

• Must be able to lift up to 25 pounds at times.
• May need to stand for long periods of time.

Benefits:

• 401k matching
• Medical insurance
• Dental insurance
• Group Term and Voluntary Term Life insurance
• Paid Time Off
• H.S.A. Contributions (based on eligibility)
• Tuition Reimbursement (based on eligibility)
• Voluntary critical illness policy, accident policy, or short term disability

City National Bank is an Equal Opportunity Employer