95 Customer Service Representative Jobs in Bakersfield, CA
The City of Bakersfield is Hiring a Customer Service Representative Near Bakersfield, CA
Please note: An additional salary increase of 5% will be effective 7/1/24
Under general supervision, provides public contact and recordkeeping work related to the operational, financial and commercial records for assigned enterprise operations and to provide a wide range of account information and service customers and the general public; and performs related work as required.
Representative DutiesThe following typical tasks and responsibilities are representative of this class. They are descriptive, not limiting. Essential Duties: Interacts with customers, coordinates services and processes billing and service request; Receives on-and-off orders for utility service by telephone, correspondence and in person; Reviews customer records to apply appropriate utility rates; Establishes deposit amounts from written guidelines for new utility users and authorize deposit refunds; Processes new service applications and assessment fees ensuring City requirements are met.
Minimum QualificationsClick here for full job description.
RequirementsApplications will be accepted only from those applicants who clearly demonstrate on the COMPLETED application and supplemental questionnaire that they meet the below requirements:
- Graduation from high school or GED; AND
- Two (2) years’ experience in sales or service field with high contact with public; OR
- An equivalent combination of education, training, certification and experience which provides the capabilities to perform the described duties.
- Possession of a valid Class “C” driver's license
Click here for typing certificate locations.
OTHER MINIMUM QUALIFICATIONS: Knowledge of: Customer service methods related to assigned program area; Modern office practices, procedures, and equipment; Business English and math; Computer applications related to work; Basic research methods and techniques. Ability to: Provide quality customer service to the public; Keep detailed and complex records; Listen and effectively respond to a variety of requests for information; Communicate effectively with diverse populations; Recognize potentially sensitive and emotional scenarios with empathy and tact; Understand and carry out oral and written instructions in order to effectively present ideas; Communicate clearly and concisely, orally and in writing; Establish and maintain effective working relationships with employees, the public and external vendors; Operate a personal computer and applicable software.
Examination (Weighted: 100%) July 11, 2024 (Tentative) The method of examination may include one or more of the following: written exam; oral exam; evaluation of education, training, experience or other qualifications as shown by the application; or by other information submitted, or by the record; questionnaires submitted to references; or any other appropriate measure of fitness. A minimum passing score of 70% is required. NOTE: Admission to the Examination may be limited to those applicants who demonstrate the best combination of qualifications. Applicants possessing the minimum qualifications are not guaranteed admittance to the Examination. Employment applications must be properly completed in accordance with instructions on face of application form. All pertinent information needed to determine that the applicant meets the minimum qualifications must be shown on the application, resume, and supplemental questionnaire; otherwise, the application may be rejected. Resumes will not be accepted in lieu of a completed application.Full Summary Of Benefits By Bargaining Unit
- Blue & White Miscellaneous Unit
- Fire Safety Unit
- Police Safety Unit
- General Supervisory & Management Unit (coming soon)
1-4 years of service: 10 days per year.
5-13 years of service: 15 days per year.
14 years of service: 20 days per year.
Vacation - Fire Safety Shift Personnel Only1-4 years of service: 4.68 (24-hr. duty shifts)
5-15 years of service: 7.02 (24-hr. duty shifts)
16 years of service: 9.36 (24-hr. duty shifts)
HOLIDAYS: 13 paid holidays per year.
SICK LEAVE: Earned at the rate of one working day per month of service to a maximum of 120 days; portions therafter may be convertible.
ADMINISTRATIVE LEAVE: 10 days per year for General Supervisory and Management employees.
INSURANCE: The City and the employee share contributions for premiums for health insurance coverage. The City provides life insurance benefits based on bargaining unit. Visit the City's Employee Benefit website for detailed information (rates and plan information).
RETIREMENT: Benefits are provided by the City's participation in the Public Employee's Retirement System (PERS). 2% @ 62 for new hire Miscellaneous and 2.7% @ 57 for Safety (Fire & Police). Visit the City's Retirement websitefor additional information.
Closing Date/Time: 6/28/2024 1:00 PM Pacific
Job Summary
Full Time
$42k-54k (estimate)
06/21/2024
07/19/2024
The job skills required for Customer Service Representative include Customer Service, Communicates Effectively, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
