Pay Range: $25.37 – $29.17/hr

Job Posting Closing on: Thursday, July 4 2024

Workdays & Hours: Monday – Friday, 8am – 5pm

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities, and much more.

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

A Sr. Administrative Assistant - Billing Specialist job is available with The City of Fort Worth Financial Management Services Department within its Central Revenue Division. This challenging position will be counted on to provide expert, driven solutions to complex problems associated with the billing and collection of vital revenue sources, while providing exceptional customer service to both internal and external customers. In addition, this position will play a key role in supporting the implementation of a unified City-wide Accounts Receivable/Billing and Point of Sale system.

Minimum Qualifications:

• Bachelor’s degree from an accredited college or university with major course work in public administration, business administration, human resources or related field
• Three (3) years of increasingly responsible administrative and fiscal management experience in support of a department, division or major service area
• One (1) year in a supervisory or lead capacity.
• Valid Texas driver's license.

Preferred Qualifications:

• Three (3) or more years of billing, collection and customer service experience
• Knowledge of federal and state laws related to debt collections and code of ethics in collection practices
• Extensive conflict resolution and negotiation skills.
• Ability to manage multiple tasks while maintaining strong attention to detail and accuracy
• Aptitude for system maintenance and technical data analytics
• Proficiency with Microsoft Office Suite, including advanced Excel skills

The Sr. Administrative Assistant - Billing Specialist job responsibilities include:

• Maintain master ERP customer database by performing various billing requests.
• Perform research analysis and resolve complex customer service requests and disputes
• Review and perform various AR activities that will include billing, payment application, refunds, write offs, customer maintenance, etc.
• Maintain and monitor aging of accounts and measure the debt recovery of various departments aging portfolio.
• Act as a liaison between FMS, Departments, and third-party agencies.
• Coordinate and execute collection activities (collection calls, past due correspondence, legal proceedings,etc.) to decrease delinquency rate.
• Work with internal Departments to design and implement collection plans and strategies to increase collection of aged receivables and eliminate bad debt expense.
• Collaborate with various internal departments and third-party agencies to continually evaluate and implement opportunities to enhance the efficiency of billing and collection related processes and procedures.
• Perform administrative duties and manage special projects, as assigned/required.